Collection Officer - Complex Collections

Our client AGL are seeking Collections Consultants to join them on a contract basis. These roles will be for 12 months contract based in Melbourne CBD in a hybrid working environment. The incumbent will display behaviours which reflect and actively demonstrate alignment to the AGL Values of: Bring on tomorrow, Can do

Will do, Be Safe and Be Supportive. The key purpose of this role is to collect debt in arrears and fulfil our service promise to customers through consistent & highly engaged servicing during the collection activities while protecting commercial interests.

Through the performance of this role, the Business Collections Consultant will support positive commercial outcomes balanced with appropriate customer experience Your responsibilities include:  Ownership and accountability of the debt position of the customers within debt portfolio managing complex cases from inception to resolution where necessary