Collections Officers

Access Mercantile, a leader in debt and recovery services, is currently seeking an experienced Collections Specialist to join their customer service team in Melbourne CBD. As the company experiences growth, they are looking for candidates who can demonstrate a strong customer service focus, confidence, proactivity, and professionalism when communicating with customers facing financial hardships or changes in circumstances.

Role Responsibilities:

• Manage calls effectively, utilizing communication, empathy, and negotiation skills.
• Assist in resolving disputes, claims, and payments.
• Maintain precise records of customer interactions and investigations.
• Work towards achieving business Key Performance Indicators (KPIs).

Qualifications and Skills:

• Previous experience in debt recovery.
• Strong verbal and written communication skills.
• Ability to build trust and rapport quickly with customers.
• Experience in taking payments and negotiating payment schedules.
• Ability to handle difficult conversations while maintaining professionalism.
• High level of attention to detail and record-keeping skills.
• Demonstrated resilience in challenging situations.

What’s in it for You:

• Competitive Salary Package - Incentive-based targets.
• Enjoy work-from-home flexibility.
• Contribute to the company’s growth and advance within collections or other areas.
• Join a Growing Business - Be part of a dynamic and expanding organization.

Commencing immediately this is a full-time permanent position with hours of work rostered Monday to Friday, with flexibility to work from home. 

To be considered for this role please submit your application today, or for a confidential discussion please contact Brooke on 03 8545 7***. 

Applicants new to DFP may be asked to provide additional information including work rights status via a survey link – if requested, we ask that you provide this information in order to expedite your application.
 
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via ***********@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
 
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