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SalaryThis job is an initial 3 month contract position with the possibility for extension or permanency.
About the role:
- 3-month contract - potential extension or the opportunity to put your name down for a permanent role available for the right candidate.
- Ideal Start Date: 22nd of April, Monday
- Location: Level 6/15 William St, Melbourne VIC 3000, Australia
- Hourly rate: $34,58/hr + super
- Full time 37.5 hours per week Monday to Friday 8:00 AM to 6:00 PM roster (Potential to work 30 hours part time however the preference is for Full Time).
- Working Arrangements: 100% in office.
- Full training provided before starting the role.
- Applicants must have full work rights and be willing to undergo a Police check to be considered for this role.
About the role:
Reporting to a Team Leader, you will be responsible for the effective management of debtor (customer) accounts to ensure timely collection of debts and maximization of revenue.
- Outbound calls to customers with debt owing to clients
- Communicate and negotiate payment arrangements with customers
- Assist with customer account queries such as account status, outstanding balances, interest accrued and existing payment arrangements
- Tailor approach to each individual circumstance to ensure payments arrangements are in the best interest of the customer
- Maintain accurate recording keeping
- Meet daily, weekly and monthly KPI's in line with department standards
Ideal candidate:
Our ideal candidate would be a person with strong interpersonal and communication skills and previous experience working in a call centre environment. Ability to listen effectively to provide tailored outcomes for customers will help you to hit the ground running in this role.
Requirements:
- Call center experience is required
- Previous collections experience would be highly advantageous
- Patient and able to deal with any customers
- Great communication skills and ability to communicate effectively
- Able to quickly learn, understand and implement relevant legislation and regulations that govern the collections industry
- Ability to meet KPI's.
Sounds like you? Make sure to apply!
