Collections Officer

This job is an initial 3 month contract position with the possibility for extension or permanency.

About the role:

• 3-month contract - potential extension or the opportunity to put your name down for a permanent role available for the right candidate.
• Ideal Start Date: 22nd of April, Monday
• Location: Level 6/15 William St, Melbourne VIC 3000, Australia
• Hourly rate: $34,58/hr + super
• Full time 37.5 hours per week Monday to Friday 8:00 AM to 6:00 PM roster (Potential to work 30 hours part time however the preference is for Full Time).
• Working Arrangements: 100% in office.
• Full training provided before starting the role.
• Applicants must have full work rights and be willing to undergo a Police check to be considered for this role.

About the role:
Reporting to a Team Leader, you will be responsible for the effective management of debtor (customer) accounts to ensure timely collection of debts and maximization of revenue.

• Outbound calls to customers with debt owing to clients
• Communicate and negotiate payment arrangements with customers
• Assist with customer account queries such as account status, outstanding balances, interest accrued and existing payment arrangements
• Tailor approach to each individual circumstance to ensure payments arrangements are in the best interest of the customer
• Maintain accurate recording keeping
• Meet daily, weekly and monthly KPI's in line with department standards

Ideal candidate:
Our ideal candidate would be a person with strong interpersonal and communication skills and previous experience working in a call centre environment. Ability to listen effectively to provide tailored outcomes for customers will help you to hit the ground running in this role.

Requirements:

• Call center experience is required
• Previous collections experience would be highly advantageous
• Patient and able to deal with any customers
• Great communication skills and ability to communicate effectively
• Able to quickly learn, understand and implement relevant legislation and regulations that govern the collections industry
• Ability to meet KPI's.

Sounds like you? Make sure to apply!