Address
Form of workOur Purpose
We are on a big journey at ScotPac pushing the boundaries of SME lending. We started our journey over 30 years ago with a very relationship focused approach helping the SME market with their cashflow requirements. Customer relationships remains in our DNA.
We want to make it even easier for businesses to obtain the finances that they need to thrive and grow in today’s marketplace with disruptive experiences and products.
How you'll make an impact:
In this role In this role, you will help protect ScotPac’s exposure by carrying out debt recovery, whilst simultaneously striving to give best possible service to our Asset Finance clients through effective collection calls, and the speedy and accurate response to queries.
What you'll do:
- Manage the Collections Activity on a portfolio of Asset Finance clients including issuing arrears notices and letters of demands.
- Ensure customer service excellence by answering all client queries promptly and in a professional manner via telephone and email
- Handle client account status queries
- Coordinate the resolution of payment defaults and late payments
- Assisting in possible legal action against delinquent clients
- Manage risk by escalating to the Collections Manager any accounts where there are concerns as to the collectability
- Monitor and report on client arrears
- Assist the wider operations team when required
What you’ll bring with you:
- Previous experience in customer services, debt recovery or collections
- Strong customer service skills with a customer centric mindset
- Excellent problem-solving skills with a solutions focused approach
- A positive can-do attitude with the ability to work autonomously & as part of a team
- Strong communication skills with a proven ability to build and maintain strong internal and external relationships
- Excellent organisational and time management skills
- collaboration skills with ability to build good working relationships across customer base and the organisation
- Results driven mindset, with ability to take on personal challenge of driving and delivering business results and outcome
What We Bring:
- We support all types of flexible working that allow you to balance your work, your life and your passions.
- Wellness benefit centred around your physical, mental, financial and social health including a $299 to spend on your health each year.
- Birthday leave
- Leave incentive policy
- Mental Health Relief Day
- Paid Parental Leave
- Collaborative and inclusive culture – everyone is friendly and happy to help
- Support of ongoing professional development and professional certifications
- Charity events with all donations doubled by the company + 2 days volunteer leave per annum.
Please note this is a 6 month fixed term opportunity. As part of the recruitment process candidates may be required to complete an Anti-Money Laundering Check, Bankruptcy & Personal Insolvency Check and Australian Criminal History Check.
