Collections Officer

The Opportunity: 
Our client is a mid-size, non-bank lender who have built a superb reputation and are continuing to expand their offering across both commercial and residential lending. This is a true employer of choice who pride themselves on their ‘no-ego’ approach, with all levels of management being incredibly people-focused. 

Due to continued growth, we have a fantastic opportunity to join the Credit & Collections team where you can build on your previous experience supporting customers in early stage (0-60 days arrears) collections and hardships. You will work closely with the Head of Collections and Credit, in a small and supportive team environment, where the focus is on quality of service, rather than quantity / transactional KPIs.

Typical duties include: 

• Establish a strong, trusting relationship with customers
• Contact early-stage customers for collection purposes and skilfully negotiate payment of outstanding debts
• Managing customer enquiries, delivering exceptional customer service 
• Maintain detailed and accurate file action notes for all customer interactions
• Ensuring all activity conducted is compliant with the Privacy Act, NCCP Act 
• Independently managing a portfolio and prioritising work according to level of urgency

Skills & experience required:

• Previous experience in Collections (preferably from a financial service organisation)
• Excellent verbal and written communication skills and ability to provide a high level of service to customers
• Ability to build and maintain relationships, and communicate effectively with all stakeholders
• Strong attention to detail, ability to prioritise and multi task effectively, and ensure the meeting of strict deadlines
• Ability to work as part of a team as well as independently to achieve maximum results and customer satisfaction

Benefits: 

Our client is offering a competitive salary for this role, as well as flexible working arrangements for all employees, with technology provided to allow you to work from home. All staff are eligible to earn a bonus, based on individual and company performance, in addition to a range of discounts on various products.

Be more than just another number, and become a valued member of a close-knit team, where you will be constantly supported and rewarded for your efforts and achievements. 

If this opportunity sounds right for you, please APPLY today, we are interviewing immediately. 

* Please note that only Australian Citizens or Permanent Residents will be considered for this opportunity*