Senior Collections Officer

At Shift, we’re business specialists dedicated to helping Australian SMEs take control of their cashflow, streamline trade terms and choose the right financial products.  

We believe Australian businesses are the driving force behind our economy and are core to our communities. That’s why our business expertise, focus on relationships, and market-leading technology is at the core of everything we do.  

Our unique approach to product innovation combined with our collaborative culture means you can build your career in a supportive environment. You’ll be joining a diverse team of over 250 people who are always looking to deliver better outcomes for Australian businesses.  

We're looking for a Senior Collections officer who'll be responsible for managing a portfolio of Shift customers, in an effort to collect overdue monies for early-stage commercial accounts.  You will work with your customers to negotiate an appropriate payment plan while building strong relationships.

What you will be doing:

• You'll perform routine collections work on overdue monies through inbound & outbound calls
• You'll Negotiate with customers to determine a resolution of defaulted loans while maintaining accurate records & relevant information
• Investigate & research accounts prior to initiating debtor contact by examining data & evaluating past collection efforts
• Contributing to a collaborate team environment is something you will have the opportunity to do on a daily basis whilst providing assistance to Senior Collections Officers

• Year 12 qualification is essential and further education is advantageous

Skills that set you apart:

• 3+ years experience in a commercial debt recovery/collections role
• Knowledge of relevant government rules, regulations and guidelines to perform your role
• Effective communication skills with the ability to have difficult conversations with organisations and people experience challenging circumstances, remaining professional and respectful
• Understanding of recoveries and managing your own portfolio of accounts within agreed timeframes
• Experience with Salesforce client interface – highly regarded

• Collaborative teams – a flat structure means everyone can learn from colleagues and senior leaders around the business.  

• Be involved – come together with all of your colleagues every 100 days to share the product and technology roadmap and business strategy.  

• Flexible working environment – we’re headquartered in North Sydney with state-based workplaces and offer a flexible work policy.  

• Family support – industry leading 26 weeks paid parental leave.  

• Varied workspaces – our office enables areas for collaboration, brainstorming and socialising as well as focus zones.

• Range of benefits – supporting your physical, psychological and financial wellbeing.