Collections Specialist

Zip

To be the first payment choice, everywhere and every day

Zip (ASX:ZIP) is a leading global Buy Now, Pay Later (BNPL) company providing fair and seamless solutions that simplify how people pay.

Founded in Australia in 2013, our mission is to be the first payment choice, everywhere and every day. We give consumers, merchants and businesses around the world access to transparent, flexible and interest-free credit.

We exist to create a world where people can live fearlessly today, knowing they’re in control of tomorrow. Disrupting the broken credit card model, we put the financial well-being of our customers and merchants at the centre of everything that we do.

Driven by people-centred product innovation, we are the next generation of payments, helping consumers and businesses to take control of their financial future.

Over 90,000 retailers around the world offer Zip as a payment choice to our 12 million and growing active customers globally.

We are Zip, and we’re only just getting started.

Our Collections team is responsible for building relationships with customers, supporting them through the repayment process in what are often difficult circumstances. This important work requires empathy, strong communication and problem-solving skills and the ability to deliver in line with Zip’s policies, processes and commercial objectives. 

• 🛟 Query Handling
  

  Address and resolve queries, questions, and problems to ensure positive customer outcomes and experiences

• ⭐️ Customer Education and Onboarding
  

  Assist customers in onboarding, provide education on product features, and give personalized support for success

• 💬 Customer Feedback-Driven Enhancement
  

  Collect and analyze customer feedback to improve products, enhance the customer experience, and ensure continuous quality enhancement

• 👍🏼 Flexibility
  

  Copes with changes and ambiguity in varying circumstances and can adapt behaviour effectively

• 🛎 Service orientation
  

  Actively seeks and develops strategies to help key stakeholders

• 🔍 Attention to detail
  

  Accurately identifies and rectifies discrepancies or errors that exists in information and deliverables