Invoicing and Collections Specialist

About the Role
The Invoicing & Collections Specialist, APAC works closely with the Billing team to lead the day-to-day cash cycle, which includes billing, invoicing, payment application, and Collections. You will also work closely with the Sales Operations Deal Desk team to provision customer licenses and to review sales deals, including upgrades, downgrades, and new customers. The ideal candidate has a strong background in billing and Collections and enjoys working in a challenging and fast-paced environment.
Location- Hybrid remote in Sydney, Australia (in office preferred)
What You’ll be Doing
Responsible for managing subscriptions, establishing recurring and usage billing processes, initiating manual discounts and invoice adjustments, and handling billing discrepancies and disputes
Pursue customer collections on a daily basis with an emphasis on providing a high level of customer service
Run daily check deposits
Process customer credit card payments as needed
Oversee the full cycle payment process in NetSuite (applying payments, depositing payouts, and bank reconciliations)
Generate and send customer statements monthly
Be proactive in resolving customer cases
Reconcile receivables balance/unpaid invoices
Verify validity of account discrepancies by obtaining and investigating information from sales, customer service departments, and from customers
Resolve collections by examining customer payments plans, payment history, credit line
Support the month-end close reporting requirement related to A/R, deferred revenue and bad debt
Learn internal processes and workflows to assist the Sales team with questions or concerns
About You
1-3+ years experience in Invoicing and Collections, preferably with 1-3+ years of accounting/finance-related experience with a SaaS company
High volume Invoicing and Collections is a plus
Bachelor’s degree in Accounting or Finance is a plus
Proficient in Excel, as well as relevant software including NetSuite, Stripe and Salesforce
Exceptional interpersonal skills and ability to build relationships
Outstanding written and oral communication skills with a customer service mindset
Able to prioritize and balance multiple tasks with excellent time management skills
Extremely trustworthy, able to handle highly confidential information with discretion
Ability to work both independently and with a team in a global environment
About Us
NinjaOne automates the hardest parts of IT, empowering more than 17,000 IT teams with visibility, security, and control over all endpoints. The NinjaOne platform is proven to increase productivity, while reducing risk and IT costs. NinjaOne is consistently ranked #1 for its world-class support and is the top-rated software on G2 in seven categories including endpoint management, remote monitoring and management, and patch management.
What You’ll Love
We are a collaborative, kind, and curious community
We prioritise your work/life balance offering a hybrid work environment and free in-office lunches throughout the week
We reward your work with opportunity for growth and advancement
Grow personally and together with one of the fastest growing companies globally
Develop your skills through our renowned training platform
Receive competitive compensation
Collaborate with an amazing international workforce
#LI-MB1
#LI-Remote