AddressLocation: Notting Hill
Remuneration: EBA rates - $29.64 base hourly rate (full time)
Employment Type: Full-time
Duration: Fixed term appointment until October with potential to extend
St John Ambulance (Vic) has been saving lives and delivering care and compassion throughout Victoria for 140 years. Our volunteers and our staff are the lifeblood of everything we do. We are currently recruiting for Communications and Administration Officers who are responsible for the efficient and timely dispatch of on road resources (nonemergency
patient transport and deceased persons transport) to meet the service requirements and the clinical needs of the person being transported.
This team are critical in the coordination and delivery of a timely and safe
transport. The role is also responsible for supporting staff, customers, and patients with day-to-day queries/troubleshooting,
this may relate to policies/procedures, vehicle or equipment issues, rostering, and other administrative tasks.
The Opportunity
The Communications and Administration Officers are responsible for supporting staff, customers and patients with day-to-day queries and troubleshooting. This includes vehicle or equipment issues, rostering, policy & procedure queries and other administrative tasks.
This role is working across a 24 hour, 7 day a week roster.
As a for purpose charitable organisation salary packaging is one of the many benefits of joining SJAV.
Key Responsibilities
- Dispatch on road resources to meet current and upcoming service
requirements - Maintain and enhance the customer and patient experience
- Review, process, and plan bookings for same and following days
- Troubleshoot operational queries and resolve issues
- Forecast resources requirements and respond to volumes
- Fill and modify rosters
- Undertake administrative and reporting task
- This role works across a 24 hour, seven day a week roster
- Administrative experience, ability to multitask, remain calm under pressure, answer phones, using multiple displays, software systems and bespoke programs
- Ability to work in and direct resources in a dynamic and responsive service delivery environment
- Understand the need for confidentiality and privacy
- Experience planning and dispatching over a dispersed geographic location
- Team player with the ability to work autonomously
- Experienced in understanding and following policies and procedures
- Excellent conflict resolution skills and the ability to deescalate situation in a complex service delivery environment
- Excellent interpersonal, written and verbal communication skills
We actively welcome and encourage candidates from culturally and linguistically diverse backgrounds and First Nation and Torres Strait Islander candidates.
We are committed to creating a diverse environment and are proud to be an equal opportunity employer. We value the innovation and creativity that diversity of thought brings to our high-performance culture, we welcome applications from anyone who believes that can deliver the outcomes we are looking for.
If you are looking to join an organisation that makes a difference, apply today.
You must have the right to live and work in Australia to apply for this position. No agencies please.
Enquiries
Amanda Harris, Talent Acquisition Specialist, *************@stjohnvic.com.au
Closing Date
Wednesday 3 July 2024, 11:55pm
