Communications and Engagement Advisor

Working at Transurban is different; it’s a place where you can see the benefits of your work play out in real life, every day. We create city-sized solutions—building and operating safer, smarter, and more sustainable roads—to solve pressing transport challenges that are slowing cities down.
About the role
We're seeking a Communications and Engagement Advisor to contribute to shaping community relations, stakeholder engagement, and communications for Transurban projects and operations in Queensland.
This position will ensure the community and relevant internal and external stakeholders are engaged and informed about any construction/maintenance works or projects. The Advisor will also assist with impactful communication strategies and campaigns on various initiatives relating to road safety, customers and the community.
As our Communications and Engagement Advisor, contribute to lasting changes that shape the future of cities and communities. It's meaningful, challenging, and exciting work.
Day-to-day, you will:
Collaborate with various teams (maintenance/project delivery/operations/assets) and service providers to ensure timely responses to community enquiries/complaints in alignment with Transurban Queensland’s Stakeholder Engagement Framework and values
Support the strategy for building community partnerships and Engagement opportunities, including participation in local events within Transurban’s's communities
Support road safety partnerships by identifying proactive leverage opportunities, managing reporting obligations, and engaging key stakeholders
Proactively engage in road safety action plan meetings and contribute to strategic campaigns for road safety messages across all channels
Assist operations and maintenance with communication needs
Cultivate strong internal relationships to stay informed about emerging issues
Support the development of effective media strategies to manage issues and identify opportunities as they arise
Lead the coordination, development, and delivery of communication plans and strategies for road works, closures, and events, ensuring effective communication via web, social media, stakeholder engagement, and advertising
Participate in on-call roster for community and media phone and Incident Management Team as required .
This role will suit someone with a curious mind and transferrable skills and experiences, including:
Previous experience as an Advisor or similar in community relations, corporate communications, or public relations
Demonstrated expertise in project communications, community engagement strategies, and desirable experience in roadworks development
Ability to identify and address emerging community, media, and stakeholder issues, providing strategic advice and developing risk management strategies
Proven skill in creating and implementing communication strategies across various channels, including digital, to support business objectives
Strong relationship-building skills with internal and external stakeholders
Excellent project management and analytical skills to prioritise community considerations and optimise outcomes for Transurban
Ability to build trust, foster relationships, and influence others effectively, even under tight deadlines and in high-pressure situations
Excellent verbal and written communication, public presentation, and interpersonal skills
High level of organisational and administrative skills
Must hold a valid driver’s licence to drive to sites and meetings with external stakeholders
Preferably qualified in Journalism, Communications, and/or Public Relations with IAP2 certification
If you meet some of these requirements, but not all, we encourage you to submit your application.
With a career at Transurban, you’ll enjoy a range of benefits, including:
A range of flexible working and leave options, including the option to purchase an additional six weeks of leave each year
16 weeks paid parental leave (regardless of gender or carer status), with no waiting period, with Superannuation paid during unpaid leave as well
Learning and development opportunities to support your career interests
Health and wellbeing support—access to Headspace and our EAP program, wellness facilities, and more
Share offers and insurance benefits
Social activities, community give-back programs and paid volunteer days
We offer a range of flexible working and leave options, so you can balance your work and life commitments and interests. Have a conversation with us about how this could work for you.
We embrace diversity with a foundation of safety, wellbeing and inclusion; where everyone belongs. We treat everyone with fairness, consideration and respect, regardless of gender, gender identity, marital or family status, sexual orientation, age, ethnicity, religious beliefs, cultural or socio-economic background, perspective, and experience – whether they work for us or not. We want to ensure everyone feels comfortable and safe to express ideas, questions and concerns.
We strongly encourage applications from candidates of diverse backgrounds and lived experiences, including Aboriginal and Torres Strait Islander people and people living with disability.
If you require any adjustments or support during the recruitment process, please contact us on .
Ready to help us keep cities moving? Apply today.
Job Type: Permanent
Closing Date: 12-Mar-2024 0:00
Please note: The closing date reflects the time zone of the Primary Location for this job posting.
Primary Location: Brisbane CBD & Inner Suburbs Brisbane QLD