Community Transport Services Administration Officer

St John WA is a well renowned not-for-profit organisation whose vision and purpose is to serve humanity and build resilient communities.

With over 130 years of experience, the culture at St John WA is underpinned by a strong team spirit, camaraderie and the collaboration of employees and volunteers working together to change lives, while creating a powerful sense of belonging, where our people want to work.

This combined with over 2800 permanent team members, 6000 volunteer team members and annual revenues of $500 million, makes St John WA the industry leader in the provision of pre-hospital care and related products in Western Australia. Each year we attend in excess of 275,000 people across the state, treat 350,000 patients at our primary health centres and teach over 330,000 people life-saving first aid skills.

A job to be proud of:

St John WA offers a varied Patient Transfer Service with specialised staff and volunteers that place an emphasis on customer care and service. We offer a quality and competitive service responding to pre-booked and on demand calls. We work in the public and private sectors, in partnership with local hospitals, medical centres and care facilities, as well as the general public.

The Community Transport Services Administration Officer is responsible for liaising with consumers, family members, service providers and carers. The role is pivotal in organising transportation for our valued clients to and from various locations within a specific timeframe. This role reports to the Operations Team Leader and will include, but not limited to, the role of call taking, transport scheduling and administration duties as required. The role is a permanent, full-time working a fixed roster of Monday to Friday between 6:30am and 2:30pm at our Belmont State Office.  

What you’ll do:

• Receive and progress incoming Community Transport bookings and answer general enquiries with a customer service focus
• Ensure booking details are recorded and processed correctly, negotiate bookings with customers to maximise efficiencies
• Provide a high level of professional, customer service at all times
• Actively contribute to the effective operation of the Community Transport Service by leading and developing positive, collaborative working relationships
• Undertake administration and coordination activities, which include assisting with the development and maintenance of scheduling tools, communication devises and project documentation.
• Develop a strong understanding of the bookings, marking up and dispatching of all Community Services vehicles

What you’ll need:

• Experience in scheduling and/or rostering is highly desirable
• Knowledge of Patient or Community Transport environment
• Excellent written and verbal communication skills
• The ability to prioritise tasks whilst working to strict or conflicting time frames
• Strong interpersonal and influencing skills
• The ability to adapt to varying situations in order to get the best outcome
• Proficiency in the Microsoft Office Suite
• Experience in developing and reviewing systems to ensure responsiveness to new and emerging business requirement

What’s in it for you?

The successful candidate will be offered an interactive and supportive working environment within a positive and professional team along with:

• $550 Health and Wellness reimbursement
• 17.5% annual leave loading
• Corporate uniform
• Competitive remuneration package
• Salary packaging options
• Free emergency ambulance cover
• Free first aid training

Are you ready to change lives?

To apply for this exciting opportunity please select "Apply Now". Applications must include a detailed cover letter outlining your motivations for this position and resume.

Alternatively, if you have any questions, please contact Passang Dema – Talent Sourcing Consultant on (08) 9334 1***

Applications close on Wednesday, 10th April at 6:00pm.

St John WA is committed to creating an inclusive environment which provides a sense of belonging and enables a welcoming, diverse, capable and connected workforce who represent the community we serve. Our goal is to ensure people feel safe to be themselves.

We actively encourage applications from people of all ages, genders, nationalities, abilities, and cultural backgrounds, including Aboriginal and Torres Strait Islander peoples, members of the LGBTIQ+ community, and all other suitable applicants.

Please note that St John will not accept recruitment agency applications for this position.

St John reserves the right to select a shortlist from the applications received. The selection process employed will be at the discretion of St John.

St John may begin the shortlisting process prior to the closing date.