Compliance Officer

About CentacareCentacare is one of the largest not-for-profit organisations in South East Queensland. We employ more than 3000 people and volunteers across 200 locations, and have a proud, 60-year tradition of responding to the diverse needs and aspirations of people in the many local communities of which we are a part.
At Centacare, care is a calling. Our people share a commitment to doing whatever they can to ensure that everyone in their communities are not just cared for, but cared about, in ways that help them live their fullest lives. Across aged care, community and pastoral care, disability care, Early EdCare and family and relationship care our teams walk alongside people, providing the support they need to achieve their goals.
Centacare services include:

• Aged care and disability services including a range of home care and home safety services, supported independent living services, respite services, transport and community services.
• Family relationship services, including relationship education, counselling, family dispute resolution, domestic and family violence services, sexual assault services, community development and children’s programs.
• Childcare services, including outside school hours care, long day care and kindergarten services.
• Pastoral ministries, including seafarer’s mission, hospital chaplaincy, Indigenous ministry, prison chaplaincy and prison ministry.

Centacare has embarked on a significant change journey to deliver on our promise that ‘It’s more than care, it’s a calling’. This includes a focus on creating a truly ‘Client First, One Team’ culture; reimagining our organisational design around the needs of clients; and enhancing our capabilities and person-centred approaches in order to maintain high-quality service delivery into the future. A number of key strategies are underway to realise this significant transformation.
A key initiative of Centacare’s ‘Client First Reforms’ is the establishment of an organisation-wide Practice Governance Unit (PGU). The Practice Governance Unit will support the development of systematic and evidence-informed measures to ensure that across all our diverse services, we can demonstrate that we are meeting clients’ needs, circumstances and goals. Practice governance will support enhanced competencies and confidence for all employees in undertaking their important roles; and ensure consistent, safe and quality outcomes for all clients who place their trust in us each and every day.About the OpportunityWe are seeking a dedicated and professional Compliance Officer with a flair for legislation to join the PGU on six months fixed term basis. This role will support the Head of Governance & Compliance and work alongside a small multiple-disciplinary team across Centacare services to oversee the development, implementation and maintenance of the obligations register, across a complex and diverse range of programs and services relating to quality care and service delivery.
The role of Compliance Officer will:

• Apply a practice governance framework to the development, implementation and maintenance of the obligations register.
• Resource and support the implementation of Centacare’s Practice Governance Framework as required by the General Manager PGU and in close collaboration with the PGU and other key stakeholders.
• Contribute to and support the Head of Governance & Compliance in making recommendations relevant to the role to ensure optimal, sustained outcomes for clients.
• Actively promote and support a robust and open practice governance culture.
• Manage the responsibilities of the role within all current Legislation, Standards and Policy.
• Undertake all formal reporting requirements relevant to the responsibilities of the role.
• Identify systemic trends (including data analysis) and report issues to the Head of Governance & Compliance.
• Assist and support the PGU and provide input into all relevant areas of organisational policy and procedure, and practices, as required.
• Provide ongoing support in the implementation of all relevant organisational policy, procedure and practice, as required.
• Support and resource the learning and development team in the development and implementation of the obligations register.
• Make recommendations for continuous improvement of all systems relevant to the scope of the role, as required.

About youTo be successful in the role you will have the following:

• Bachelor Degree in Law, Health, or other relevant discipline and/or demonstrated experience interpreting and applying multiple pieces of legislation in application to organisational policies and procedures.
• Auditing qualification desirable, but not essential.
• Understanding of legislative, regulatory and standards relevant to community services organisations.
• Demonstrated knowledge, skills and experience in the application of the NDIS Quality and Safeguarding Framework, Aged Care Quality Standards, and Human Services Quality Framework (HSQF).
• Demonstrated knowledge, skills and experience in developing obligations registers and controls registers, with a high degree of complexity, and in a time driven and responsive manner.
• Demonstrated commitment in working collaboratively, skilfully and sensitively with stakeholders.
• High-level commitment and dedication to supporting the best possible outcomes for clients with diverse needs, complexities, goals and expectations.
• Superior analytical, problem-solving, written, reporting, and evaluation knowledge and skills.
• Highly developed organisational and systems thinking skills and the capacity and resilience to manage competing demands and deadlines.
• Proven ability to exercise sound judgement and evidence-based decision-making.
• Ability to obtain and maintain a current driver’s license, blue card, criminal history check, NDIS Worker Screening Clearance and evidence of rights to work in Australia.
• Organised, Systematic, Thorough, Accurate and Disciplined
• Relationship Builder
• Excellent Time Management

Your personal qualities are equally important as your skills and experience. You will bring dedication to achieving exceptional outcomes for clients, and the ability to develop respectful and productive relationships with a range of stakeholders; a collaborative approach; ability to manage competing priorities; and willingness to take personal responsibility for ensuring that in every decision and in every action, we consider the needs of Centacare clients first.The benefitsIn recognition for your skills and experience, in addition to working in a professional, supportive environment, that recognises you as a person, not just an employee, you will be provided with a competitive remuneration package, including 12% superannuation and the option to salary package (reduce your taxable income!), plus options for flexible working arrangements.
For more information or to request a copy of the position description, please email recruitment@bne.catholic.net.au.As part of your application, please include a cover letter outlining your suitability for the role (no more than 2 pages).Applications must be received no later than close of business 21 April 2024.The Archdiocese of Brisbane has standards of conduct for workers to maintain a safe and healthy environment for children. Our commitment to these standards requires that we conduct working with children checks and background referencing for all persons who will engage in direct and regular involvement with children and young people (0 – 18 years) and/or vulnerable adults. The organisation is fully committed to child safety and has a zero tolerance to abuse of children or vulnerable adults.