Conferencing and Events Manager

What you will need

• Minimum of 3 years' experience in a comparable operational management role within the Food and Beverage industry
• Proven track record in navigating high-paced, high-volume Conference and Events operations
• Demonstrated ability to lead and manage a substantial operational team (50+)
• Proficient in rostering, ordering, and implementing stock control based on business demands
• Strong administrative skills with a knack for financial analysis
• Familiarity with AV equipment and a general aptitude for IT is advantageous
• Self-motivated with exceptional organizational skills
• Knowledgeable about Point of Sale systems
• Adept at building and maintaining strong relationships, while driving employee engagement and development
• Exemplary personal presentation and a commitment to professionalism
• Outstanding customer service skills
• Enthusiastic, friendly demeanor with a goal-oriented mindset
• Ability to thrive in high-pressure situations and adapt swiftly to operational demands
• Possession of a Responsible Service of Alcohol certificate

Areas of responsibility

• Assume responsibility for the day-to-day operations of all contracted Conference and Events
• Maintain a visible and hands-on presence in overseeing operational efficiency
• Collaborate seamlessly with various hotel departments to ensure flawless event operations, especially with the Kitchen and Sales Departments
• Lead with passion and cultivate a culture of operational excellence
• Recruit, train, and develop a customer-centric staff
• Supervise and inspire the Conference & Events operations team
• Optimize rosters and payroll to meet service expectations and budget targets
• Drive revenue by strategically promoting content and seizing all viable opportunities
• Enhance profitability through vigilant cost control measures

About the Role

As a crucial member of the Food & Beverage leadership team, this role involves steering the strategic direction and overseeing the successful operations of the Conference & Events team. Reporting directly to the Food & Beverage Manager, this full-time position seeks an individual with a proactive mindset, acute attention to detail, and the ability to lead, develop, and motivate a substantial team. Prior experience in a similar operational management role is preferred, coupled with a genuine passion for hospitality and an unwavering commitment to delivering exceptional service to our guests. The successful candidate should demonstrate flexibility, primarily working evening shifts, including weekends, and be available for shifts throughout the week as needed.

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