Address
Form of workMLC Life Insurance. We have been protecting the lives of Australians for over 130 years. We respect the role we play in providing peace of mind for our customers, and we never lose sight of it.
The Role:
We are looking for a Consultant, Governance & Risk to join our tight knit team in our North Sydney office. With strong stakeholder management skills, you will work across the Customer Operations team to develop and implement our risk framework and appropriate oversight and governance disciplines in order to deliver optimal financial results and support the delivery of a leading customer service experience.
Your responsibilities include but are not limited to:
- Staying abreast of current and emerging regulatory trends and drawing insights on potential impacts to the Customer Operations function;
- Drafting relevant communications including internal and external correspondence, reports and presentations;
- Driving cross-collaboration and partnering with support functions across MLC Life to ensure consistency of tools and best practice;
- Identifying issues and obstacles before they escalate to "Risk", and using MLC's Risk register to identify, monitor and mitigate risks;
- Proactively managing risk to meet all policy and compliance requirements, deploy and monitor performance of controls, adhere to processes and procedures pertinent to the role, and escalate events, issues or breaches as they are identified;
- Supporting the business on regulatory change risk impacts; and
- Participating in relevant reinsurance audits, internal audits, or any other escalated claims risk matters that may arise from the audit findings.
The successful candidate will have a minimum of 3 years' experience in risk management, compliance or a technical claims environment and an understanding of legislation and regulations affecting the industry. Degree qualified, you will have exceptional written communication skills, a resilient nature and the ability to cope with changing priorities. You will also have the ability to build strong relationships and work collaboratively to deliver results.
Our Purpose
MLC Life Insurance is one of Australia's leading life insurance specialists and a member of the Nippon Life Insurance Group, one of the world's leading insurers. We are guided by our simple purpose: 'A Promise for Life'. We provide over 1.5 million Australians with reassurance that they and their loved ones will be supported when they need it most. It's a promise that provides peace of mind and helps them sleep at night.
Our purpose is supported by Our Values of Do What's Right, Deliver Together, Make it Simple, Own it and Aim High. It's how we work together and behave every day in every interaction with our customers and each other that defines who we are.
Our Strategy
Our strategy puts our customers at the centre of our ambition to be Australia's leading and most trusted life insurer. It is through the commitment, energy and talent of everyone at MLC Life Insurance, working together, that we make a positive contribution to the lives of our customers. To support all at MLC Life Insurance to be at their best every day, we offer a flexible work environment centred on development, wellbeing, recognition and contribution.
With more than 1,600 people nationally, we believe our success is built on the unique contribution of our people. Diversity and Inclusion is core to what we believe in and who we are. We aspire for everyone at MLC Life Insurance to feel valued and respected for who they are.
Why Choose Us?
At MLC Life Insurance, you will have the opportunity to:
- work with a WGEA cited Employer of Choice for Gender Equality
- enjoy flexible work options and an inclusive environment where everyone is respected and valued for who they are and their unique contribution
- embrace a culture of customer centricity and an ambition to be Australia's leading, most trusted Life Insurer
- access CircleIn Parental Support - an online support resource for our working parents
- access a range of benefits including competitive salary, lifestyle leave, two days volunteer leave every year, recognition of service milestones; and
- wellness and lifestyle offerings including access to Uprise - our Digital Wellbeing Program, as well as discounts on a variety of lifestyle and entertainment products and services.
Should an applicant be the preferred candidate, background checks (including Federal Police Checks, Employment checks, ASIC banned and disqualified persons and Bankruptcy checks) will be completed prior to the candidate's employment being confirmed. The outcomes of the background checks do not automatically bar candidates, however they will be assessed against the inherent requirements of the position.
