Consumer Business Officer - Casual

• Support the membership and ticketing operations of a leading sports club
• Multiple casual positions, based in Hindmarsh
• Fantastic opportunity to start your working career in Sport!

About Adelaide United Football Club:

Founded in 2003, Adelaide United Football Club (AUFC) is South Australian’s only professional football club. The Club competes in A-league Men’s and Women’s competitions and the National Premier Leagues SA.

The Club exists for the people of South Australia, as a custodian for the game of football, and serves to foster the passion, pride, and purpose that football evokes within the community.

The Club’s ambition is to be the most engaged, respected, and successful football club in Australia, and to always think and be about ‘More Than Football’.

About the Position:

The Consumer Business Officer plays a crucial supporting role in delivering high-quality customer service for Adelaide United Football Club (AUFC).

The role will involve supporting with member and public inquiries, ensuring exceptional service via phone, email, or in person. Additionally, they assist with various AUFC departments as needed, fostering strong working relationships to achieve sustainable growth.

AUFC have multiple casual positions available.

Key Responsibilities:

• Provide customer service both over the phone, via email and face to face
• Answering inbound membership calls
• Making outbound membership calls
• Working match days
• General assistance to the membership & ticketing team
• Assisting with member enquiries & selling memberships
• Follow up membership queries and payments
• Processing merchandise orders and payments
• General Data Entry

About You:

To be successful in the role you will demonstrate:

• 1- 2 years prior experience in a customer facing role with excellent customers service skills
• Enjoys diversity in role and helping out where needed
• A team member who is collaborative and encourages those around them to achieve the absolute best for the organisation.
• Enjoys operating in a fast-moving environment.
• Honest and positive individual with a natural enthusiasm and energy.
• Outstanding interpersonal, written, and oral communication skills.
• Strong attention to detail and the ability to work under pressure.
• Innate ability to manage conflicting priorities.

Why the Club?

• Work for a leading sport club
• Work closely with the Consumer Business team and get exposure to a range of interesting projects
• Be part of a great team

Sound like you?

Want to find out more information, or to apply please submit a cover letter and CV which highlights your experience to *******@aufc.com.au.