Consumer Care Specialist | Part-Time

Are you ready to make a difference in the fast-paced world of Consumer Care? Our client is a global FMCG company, who is seeking immediate support to join their Consumer Care team on a part-time basis (25hrs per week).  This is a great opportunity to take the leap from Retail into an office environment role.

Key Responsibilities:

• First point of contact for consumers regarding product complaints and enquiries through all direct channels (phone, webform, email and social media).
• Organise replacement stock for customers
• Maintain accurate records of all consumer contacts in the database
• Ensure all complaints are processed to the customer's satisfaction and upholding brand reputation.
• Keep a detailed log of all incoming and outgoing mail

What We Offer:

• A supportive and inclusive team environment
• A company who invest in employee initiatives
• Opportunities for growth and development within a global company
• $35ph + Super
• Part time position - Monday to Wednesday - with a hybrid model.

What We Are Looking For:

• Strong communication and interpersonal skills
• Excellent organisational skills with a sense of urgency.
• Ability to handle customer complaints professionally and empathetically
• Ability to work autonomously, but with a strong team orientation.
• Previous experience in a similar role is an advantage

If you thrive in a customer-focused environment and excel in managing enquiries efficiently, we want to hear from you!