Contact Centre Representative

BlueScope is an Australian-born, global success story, spanning 18 countries, with a team of over 15,000 people. We’re driven by innovation and are proud that the technologies in our products and brands, like COLORBOND® steel, inspire and protect everything from hospitals and bridges to stadiums and homes.

The Opportunity

BlueScope Steel Direct team in Port Kembla NSW as a Contact Centre Representative.

Working within a supportive and customer experience focused team, you will gain invaluable exposure working across multiple business streams and stakeholders where you can grow your professional knowledge and experience with an iconic Australian company.

You will receive a competitive remuneration package and additional benefits such as attractive superannuation options and a profit share plan (annual bonus), and access to various health and wellbeing initiatives such as fitness passports and also programs via our EAP provider.

What Will You Do?

As the first point of contact for consumers, trades and professionals you will:

• respond to enquiries and provide product and technical information about our premium brands and products or link them to the internal teams to address their concerns
• develop internal relationships with key stakeholders from the technical, innovation, sales and marketing communities
• provide insights to our internal sales, marketing, technical and innovation teams
• identify improvements with our systems and processes, assisting with implementing changes 

More About You

As a customer experience professional who is looking for a role with the potential to grow and develop your career in the future, you will bring: 

• exceptional customer experience in a similar role delivering high value responses in a timely manner
• effective communication skills and a willingness to go to extra mile to seek solution for all types of enquiries
• ability to multitask between phone, email and website enquiries
• excellent written and verbal communication skills 
• excellent attention to detail with the ability to resolve issues and identify solutions
• high level of computer competency and ability to learn our IT systems quickly including Salesforce, and Microsoft Office
• a thirst for learning and taking on new challenges and initiatives 

Why BlueScope

As BlueScope continues to go from strength to strength, a career with us provides you with the opportunity to grow and be rewarded. At BlueScope, you will:

• create and deliver innovative solutions that drive transformation in our business
• make an impact that really does shape the world we live in
• keep growing through continuous learning and development opportunities
• enjoy the sense of belonging that comes from working with people who genuinely look out for one another

At BlueScope, our people are our strength, and we don’t say that lightly. We want our people to be successful, and to be safe. We offer work-life flexibility through our B-flex program and make sure our inclusive work environment welcomes people of all backgrounds. We’re passionate about driving sustainability outcomes that matter to our communities, including action on climate and our 2050 net zero goal. And we’ll do this through Our Purpose: We create and inspire smart solutions in steel, to strengthen our communities for the future.

Come and discover us at bluescope.com/life-at-bluescope/careers.

Together we can make a world of difference.

Applications close Monday 25 March 2024.