Coordinator Community Hubs - Isaac Region

Isaac Regional Council is currently seeking an enthusiastic and experienced full time Coordinator Community Hubs to join our PECS Directorate

About the opportunity:
Isaac Regional Council is currently seeking an enthusiastic and experienced full time Coordinator Community Hubs to join our Planning, Environment & Community Services (PECS) Directorate for a five (5) year fixed term contract.
Based in the Isaac Region and reporting to the Manager Engaged Communities, the Coordinator Community Hubs has operational leadership responsibility across Council’s seven Community Hubs across the Region, as well as our Clermont Historical Centre and Nebo Museum, providing a comprehensive range of customer service, lifelong learning, information services and historical preservation services. The Coordinator Community Hubs will lead an innovative and customer-driven approach to its services, and lead capacity building initiatives for team members in their service delivery to community.
To be successful in this role, you will have:

1. A minimum of three (3) years’ operational leadership experience with responsibility for human resource management, financial management and strategic and business planning functions in a public sector, customer service, library or museum setting.
2. Proven track record in fostering a culture of continuous improvement via ongoing process review and redesign in managing all relevant work practices.
3. Experience in process review and redesign processes within a relevant workplace environment.
4. Demonstrated experience in leading change management activities within a complex environment, with success in producing improvements in service delivery.
5. Experience in management of digital systems in library and customer service environments, or relevant transferrable experience in management of customer databases, digital cataloguing and inventory management.
6. Knowledge and skills in delivery of best-practice customer service standards and services in the public sector.
7. Proven grasp of modern contact centre practices, effective face-to-face service delivery and emerging technologies to deliver a consistent and outstanding customer experience.
8. Knowledge and skills across operational management functions of human resources, finance and budgets, safety, risk management, strategic and business planning in a public sector setting.
9. Demonstrated expertise in team development, coaching, and mentoring, coupled with effective leadership in supporting engaged frontline customer service agents across multiple sites within an expansive and diverse geographic region
10. Proven working knowledge of relevant State and Local Government legislation and the operating environment in a public sector customer service, museums, and/or libraries context

The successful applicant will enjoy:

• A five (5) year fixed-term full-time contract
• An attractive base salary
• Housing and Vehicle
• 5 weeks annual leave @ 17.5% loading
• Up to 13.5% super in accordance with Council Policy
• Exclusive access for you and your immediate family to our Employee Assistance Program, facilitated through Gryphon Psychology
• Discounted Corporate Health Cover through multiple providers with competitive extras and coverage benefits.
• Active Social Club, and much more!
• Amazing opportunities to further your intended career path by way of succession planning, career development opportunities (e.g., upskilling through education, qualifications, etc.)

What it’s like to work and live in the Isaac Region:
As a progressive employer of choice, we know that flexible work arrangements, employee benefits and workplace recognition is important to our people and we strive to deliver a team culture where staff feel valued and accommodated. Now is the time to join this team!
The Isaac Region offers residents the ultimate in both ‘tree’ and ‘sea’-change lifestyles. The region’s towns are vibrant, friendly country communities boasting modern and convenient services with plenty to see and do. Families value the region as a great place to raise children in a safe and secure environment; one that the people from all generations flock to. It is this connectivity and community spirit which continues to contribute to the region’s quality of life.
To view a copy of the position description, please copy and paste the below link into your internet browser: https://www.isaac.qld.gov.au/files/assets/public/v/1/your-council/careers-with-council/66700-coordinator-community-hubs-march-2024-dpecs-approved.pdf
For more details on these positions contact the People and Capability Team during business hours. on (07) 4846 3590 / Email Capability@isaac.qld.gov.au
To submit your application – Please click 'Apply Here' and follow the steps to submit your application. Please ensure you provide a resume and cover letter outlining your relevant experience, achievements and motivation for applying for this position.
IRC has the right to commence the recruitment process prior to the closing date

Applications Close: COB Sunday 14 April 2024
Isaac Regional Council is an equal opportunity employer and encourages women, Aboriginal and/or Torres Strait Islander people and disadvantaged job seekers to apply. Only people with the right to work in Australia may apply for this position.