Coordinator, Ndis Service Delivery

About us:  

Baptist Care SA works collaboratively with South Australians from all walks of life. We provide Adventure Programs, Disability Services, Homelessness Services, Out of Home Care and Youth, Family and Community Programs. We are committed to finding a way forward for everyone we serve and supporting them to achieve their life goals. We find ways to make people's lives better. 

About the role - Permanent Full-Time 

The Coordinator, NDIS Service Delivery provides oversight of and works alongside the dedicated Service Delivery teams to ensure quality support services are provided to Disability Pathway clients. This role’s purpose is to provide holistic and client-centred support ensuring individuals needs and goals are achieved in accordance with their NDIS plan.    

Key responsibilities for this role include but not limited to:  

• Ensure efficient Service Delivery which follows the Baptist Care SA’s Tapa Marnirni-apinthi Practice Framework, Disability Pathways Service Delivery Model (SDM) and meets client, NDIS and all organisational requirements 
• Providing management oversight to your team including rostering, timesheet approvals, effective formal and informal supervision within group and 1:1 settings, coaching and role modelling behaviours that foster a positive team culture 
• Provide direct support on shift to clients as needed to ensure continuity of care and provide opportunities to demonstrate best practice client support with support workers 
• Participation in the on-call schedule to address client escalations outside of regular hours and provide the next level of support required 
• Coordinate with internal and external stakeholders to ensure that client care is provided to a high standard including support by allied health and community service providers 

About you:  

You are a true advocate in every sense of the word; working alongside your team to achieve the best outcomes for our clients, our pathway and our stakeholders. You are engaging, approachable, resilient and can work with a variety of people, building effective relationships with our people, our clients, and their guardians. Having an eye for detail, you are methodical yet effective with your administration, record keeping and evidencing the support provided by you and the team to our clients. You will be rewarded with a supportive and close-knit team who are passionate about the work they do, and the goals our clients are achieving.    

You will also have the following skills and experience:  

• Undergraduate qualifications desirable, particularly in the area of Human Services, for example disability, community services, social work, psychology or related field 
• Significant (3-5 years) previous experience in working with vulnerable and at-risk clients with disability and complex needs 
• Experience working within the NDIS framework and demonstrated knowledge of and ability to apply NDIS and QSC standards and legislative requirements within the workplace 
• Strong written and verbal communication skills and a high level of computer literacy and administration skills 
• The ability to manage stressful circumstances adeptly while maintaining composure 

Specific Requirements:  

Baptist Care SA is committed to the safety and protection of all children and vulnerable people and as such applicants will be considered in accordance with our safety practices and suitability. 

You will be required to have, or be willing to obtain:  

• Full unrestricted South Australia Driver’s Licence  
• Motor Vehicle that complies with Baptist Care SA Motor Vehicle Policy 
• Working With Children check 
• National Police Clearance 
• NDIS Worker Screening Check 
• Training: Provide First Aid and CPR 
• Training: Safe Environments for Children and Young People (Through their eyes) 
• Ability to work outside of normal office hours may be required  
• Use of own vehicle 

Why work with us?  

Baptist Care SA offers a flexible and supportive environment where you are encouraged to be the best version of yourself. 

You’ll also receive:  

• A competitive salary on the SCHADS Award Level 4 ($82,038 + superannuation)  
• Salary Packaging to increase your take home pay  
• A corporate health plan with BUPA offering discounted health insurance  
• Employee Assistance Program  
• Support for Aboriginal & Torres Strait Islander employees cultural and community obligations, including NAIDOC Leave and up to five days Paid Cultural Leave  

We do not accept applications via email, however, for more information, please see our website, or reach out to Talent Acquisition at ***********@baptistcaresa.org.au for a confidential discussion.   

Please note, screening and interviews may take place prior to the closing date – applications may also close before this date.