Credit Controller

Make a meaningful difference with us:

We have an exciting opportunity available for two Credit Controllers to join our team for a 12 month contract with hybrid working options. 

The purpose of these roles are to ensure the timely collection of overdue accounts and active case management of debtor portfolios, with a strong focus on achieving Best Practice results. 

Your part in our UnitingCare team: 

This position principally is responsible for the Risk Management, Case Management and Collection of overdue accounts for UnitingCare and will include: 

• Analysis of accounts within assigned Debtor portfolio to ensure outstanding debts are prioritised effectively to reduce arrears, maximise cash collection and reduce bad debt in line with strategic outcomes.
• Understand and identify key risk indicators and flag immediately to ensure early collection intervention to mitigate non-payment. 
• Provide business recommendations to close risk/revenue gaps identified and drive continuous improvement. 
• Proactive and courteous Customer contact at all times in a high-volume environment to discuss overdue account and obtain payment in a timely manner.
• Possess strategies to handle difficult conversations when required and deal with problematic clients across a vulnerable customer base whilst ensuring the highest standards of Customer service at all times.
• Case manage specialised Debtor portfolios (e.g. deceased estates, bankruptcies, legal action, etc.) and manage complex queries as required in line with Company Policies and relevant Legislation.
• Prepare case files for legal review and action based upon recommendations with appropriate Business approval.
• Escalate Customer billing related issues and see through to resolution to ensure successful outcomes. 
• Assess Customer credit related issues including Financial Assistance applications and flag Customers experiencing Hardship to ensure appropriate actions are put in place with the relevant stakeholders to mitigate doubtful debts.
• Complete complex reconciliations to ensure accurate Customer records and financial reporting.
• Complete cash application to receipt, allocate and match customer payments accurately.
• Ensure all Collection activity is made in line with ACCC (Australian Competition & Consumer Commission) guidelines, policy and procedures, and noted and recorded accurately and concisely with appropriately diarised follow up actions. 
• Answer incoming/referred calls and make proactive outbound calls in a high-volume environment
   

What makes a difference for us? 

• Understanding of Best Practice Accounts Receivable/Credit Control processes. 
• Use of sound Risk Management, analysis and problem-solving skills with a logical, organised approach to work. 
• Intermediate technology skills especially in the use of Microsoft products. Intermediate MS Excel capabilities essential.
• Excellent communication skills including listening, verbal and written   
• Excellent negotiation and case management skills 
• Attention to detail and a drive for continuous improvement
• Understanding of the Not for Profit Business and Vulnerable Customers across Aged Care and Disability services an advantage.

What makes a difference for you?

The opportunity to be part of the second-largest Queensland employer who has been leading by example as a proud not-for-profit, for more than 100 years.

• Flexible work arrangements to support work-life balance.
• Access to salary packaging, meal and entertainment benefits - up to $15,900 per year tax free as well as up to $2,650 of your pre-tax income to pay for meal and entertainment benefits.
• A recognition and rewards platform, providing employee discounts at hundreds of retailers, including everyday expenses, holidays, health insurance, a wellbeing program and employee assistance program.
• Career development opportunities to challenge yourself, grow and make a meaningful difference.
   

Diversity & Inclusion

Our approach is simple – everybody is welcome here. At UnitingCare, diversity is at the core of our who we are, our mission and our values. We are committed to providing equal opportunities to all employees no matter their sex, race, culture, sexual orientation, disability or gender identity. 
 

UnitingCare as part of our commitment to reconciliation and building long term employment opportunities for First Nations peoples, would strongly encourage Aboriginal and Torres Strait Islander applicants for this position. You can learn more about UnitingCare's Reconciliation Action Plan here