Address
Form of workThe position is responsible for maximising the effectiveness of the businesses cash flow and to minimise the potential risk of any bad debts. This position has responsibility for all branch credit decisions and is to provide the highest level of service to the customer at all times ensuring the business is able to achieve continued revenue and profit growth whilst minimising risks where possible.
- 2 month contract
- Holden hill
- 8am to 4pm Monday to Friday
- $38 per hour
General Responsibilities
- Uphold a zero injury, preventative management OH&S culture by promoting safety in the workplace.
- Provide a high standard of customer service and company representation.
- Assist and support the Financial Controller, as necessary, including the delivery of customer requirements.
- Undertake tasks, other than those specifically listed, delegated by the Financial Controller or management team.
- Assist to maintain the Document Management System
- Attend meetings as required and where necessary, attend and assist any special group meetings
- Prepare reports and statistics as required for the Financial Controller
- Discuss and seek Group General manager approval for any key decisions prior to implementation
- Any other duties and responsibilities assigned within the individuals skills, abilities and qualifications
Position Specific Responsibilities
- To provide a high overall standard of representation and customer service as a representative of the client at all times
- Sound and constructive credit procedures and policies in line with overall business goals and objectives
- Establishment of customer credit accounts including payment terms, credit limits, credit reference checks and communication once approved
- Manage debtors ledgers to ensure consistent cash flows through positive negotiation processes with customers across both business units
- Maintain and manage customer retention's to ensure accountability and collection
- Oversee and provide assistance to branch Customer Service staff in relation to credit policies and procedures and effective constructive communication methods to foster business growth
- Application of cash, EFT and cheque receipts to customer accounts and supervision of junior staff in same
- Preparation and distribution of monthly customer statements
- Reconciliation of customer accounts and dispute resolution as necessary
- Negotiation of payment plans as required and communicate plans to customers, branch staff and senior Management team
- Preparation of relevant documentation in relation to problem accounts including court judgement processes and referral to collection agency as and when required
- Assist and support the Finance Manager in delivering on business financial reporting and external audit requirements
- Accounts Receivable support and provide training to Customer Service and Accounts Receivable staff as required from time to time
- Prepare and maintain relevant company documentation as required to meet company procedures including financial reporting and external audit requirements
- Maintain customer credit information and supporting documentation in accordance with company requirements and privacy laws
- Handle phone, facsimile and e-mail customer account enquiries
- Handle complaints from customers in relation to outstanding accounts relating to delivery, services or installs issues and forward to the appropriate Manager for follow up and rectification
Qualifications and Experience
Minimum of 4 year's experience working in a similar position
Skills and abilities
- High level of written, oral and interpersonal skills
- Ability to lead and work as an individual and in a team
- Ability to maintain and update Policies and Procedures
Please apply below or email a resume and cover letter to Kelly Jenkins kjenkins@lpcommercial.com.au
LP Consulting Services | https://www.labourpower.com/labourpower-consulting-services
