AddressAt Detector Inspector, we're focused on doing work that matters. Our story began in 2005 when founders Jason and Jordan saw an opportunity to make homes safer for tenants and ease safety compliance for property managers. We now conduct over 500,000 services across Australia through our smoke alarms, gas, and electrical safety checks.
Working at Detector Inspector means being part of a team that supports each other, enjoys tackling challenges, and is committed to learning and growing together. We embrace and solve problems with enthusiasm, all in pursuit of our mission to make every home in Australia safer.
About the role:
The core purpose of the Credit Team Leaderis to oversee the daily operations of the Customer Accounts Team to ensure the timely collection of outstanding invoices. There is a strong focus on executing and maintaining effective relationships with customers.
Duties include but are not limited to:
- Mentoring and supporting team members and fostering a collaborative work environment.
- Design and implement effective collection processes to minimise overdue debt and maximise cash flow.
- Act as a point of contact for escalated issues and build team members to develop effective relationships with key customers.
- Prepare and present regular reports on collections and provide insights and recommendations.
- Monitor and analyse aging reports to identify overdue and high-risk accounts. Work with key stake holders to maintain up-to-date records of client movements.
- Face-to-face client meetings.
What you'll bring to this role:
- Strong leadership abilities with experience in managing others
- Exceptional communication skills both written and verbal
- Commitment to developing and maintaining positive customer relationships
- 3-5 years' experience in credit management and collections preferably in B2B Setting
- Bachelor's degree in business/management/communications highly regarded
- Demonstrated passion for process improvement and optimisation in credit systems.
- Advanced Excel skills and the aptitude to quicky learn new systems and processes.
Why join us?
- Work-life balance: We promote true work-life balance with a hybrid arrangement working from home and in our Carnegie based office.
- Great team culture: Work within a dynamic, supportive, and friendly environment that offers regular social events, dog visits, trivia, and more!
- Excellent professional opportunities: As the fastest growing property compliance company in Australia, we provide opportunities for professional and personal development.
To find out more about us, visit www.detectorinspector.com.au
How to apply:
At Detector Inspector we believe in opportunities for all and we’re passionate about creating an inclusive workplace that represents our community. We encourage applications from candidates of all backgrounds who share our workplace values.
If you're interested in this role, click "apply now" or forward an up-to-date copy of your CV to **********@detectorinspector.com.au
