Crime Stoppers Operative Team Leader

About the role:
This a Team Leader role within the Contact Centre at the Crime Stoppers Unit. The Team Leader is responsible for managing and leading a team of VPS2 call takers.
Crime Stoppers Operatives work in the Crime Stoppers Contact Centre within the State Intelligence Division, Intelligence & Covert Support Command of Victoria Police. You will be responsible for overseeing the receiving information from the public via telephone or on-line reports then converting this information into information reports which are then disseminated to relevant areas for investigation.
The Crime Stoppers Contact Centre operates every day of the year, including public holidays, between 7 am and 11 pm. Crime StoppersTeam Leaders are required to work shift work including weekends, The Crime Stoppers Program provides the community an opportunity to report information about crime in a confidential manner.
Victoria Police is a contemporary and agile workplace and supports flexible working arrangements.
Your duties will include:
* Overseeing, supervising, and undertaking administration and supervisory functions, and be accountable for providing motivation, performance feedback and coordination of training activities to team members.
* Ensuring processes and procedures are compliant with relevant regulations, policies and procedures and provide recommendations for remedial action when required.
* Providing sound advice and support to senior management and Region/Department/Command staff on a range of administrative related issues.
* Oversee the processing of crime and traffic related information received through phone calls, on-line reports, and written correspondence into information reports
* Conduct data checks, update database records and compile statistics
* Communicate with a broad range of internal & external stakeholders
As the successful applicant, you will have:
* Demonstrated experience in managing a team through activities such as individual / team performance and development.
* Well-developed communication skills, both verbal and written, including an aptitude for personal accuracy and quality outcomes.
* A good knowledge of relevant legislation, policies and practices to enable the provision of authoritative and accurate advice.
* Proven interpersonal skills, dealing effectively with a wide range of personnel within a large and diverse organisation focusing on continual improvement.
* A proven record of ethical behaviour and a demonstrated commitment to the Victoria Police Code of Ethics and Conduct, Financial Code of Practice, and the Organisational Values.
Requirements and relevant information:
* One (1) x full-time, ongoing position available.
* This position is located at Victoria Police Centre, 311 Spencer Street, Docklands.
* This position requires shift work as indicated in the Position Description (as attached to the advertisement).
* The successful applicant will be required to undergo National Security Vetting, achieve and maintain a security classification as determined by the Department Head. To achieve this, applicants must be an Australian Citizen.
* The successful applicant will be required to undergo pre-employment checks which may include fingerprint checks and misconduct screening.
Your application must include:
* Resume
* Completed application form – the word document (2. Application form) for you to complete and attach to your submission, is attached to the job advertisement.
Applications close midnight, 18 April 2024.
Please Note: All applications will need to be submitted through one of the following platforms; Jobs and Skills Exchange (JSE) website, Victorian Government careers website (Careers.vic) or Seek. Applications will not be accepted via other platforms or email.
Current Victorian Government employees must apply via Jobs and Skills Exchange (JSE).
For further information, please contact: Detective Senior Sergeant Samantha Petch 03 83982890 or Sam.Petch@police.vic.gov.au.
We welcome applications from people with disability and aim to support an inclusive recruitment experience. If you require a copy of this advertisement and attached documentation in an accessible format or would like to discuss an access requirement/reasonable adjustment for the recruitment process, please contact VPS Recruitment via email VPSRECRUITMENT@police.vic.gov.au or on (03) 8335 8082.
About Us:
Victoria Police has a dedicated workforce of more than 22,000 employees consisting of police, protective services officers, police custody officers, and public service staff. Each employee plays a vital role in providing the 24/7, 365 days a year emergency response and public safety capability the organisation delivers to its community. As a Victoria Police employee, you have a dedication and commitment to community safety.
Having a workforce that reflects the community we serve is important to Victoria Police. We want to attract and retain people of all genders, ages, religions, disability, sexual orientation, family and caring responsibilities, and cultures including people of Aboriginal and Torres Strait Islander heritage. If you are interested in a position, we encourage you to apply as we celebrate the benefit that diversity brings to our employees, our services, and our community.
Find out what it is like working as a Victorian Public Servant for Victoria Police: https://www.police.vic.gov.au/vps