Customer & Administration Officer

Our open secret: Deliver with impact, connect to what matters & live your way.

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• Salary starting from $79,032 p.a + super
• Provide a broad range of administrative, customer service and support activities that contribute to the successful delivery of key projects in Local Land Services.

About Us
(LLS) is an Executive Agency of the Department of Regional New South Wales. It provides quality, customer-focused services to landholders and the community across New South Wales. This regionally-based organisation brings together a wide range of service and advisory functions including agriculture, biosecurity, natural resource management, land management, biodiversity, emergency services and private native forestry.
Our team is there when it matters, on the ground helping landholders with knowledge, networks and local experience.
About the role
South East Local Land Services (LLS) are looking for a switched-on office all-rounder to provide professional front line customer service and administration support for the Far South Coast local team and their customers.
As the Customer Service and Admin Officer you will be responsible for a variety of word processing, records management, data entry, office administration and customer service duties and will be required to:

• Provide a consistent high-quality front-line customer service (including initial advice, information, guidance, escalating and redirecting issues as required).
• Manage customer information to ensure confidentiality, accuracy and integrity.
• Provide accounts receivable services including cash receipting, debt management assistance and financial reconciliations.
• Manage and triage all customer enquiries within a wide range of agricultural, natural resource management, biosecurity, emergency management and other issues; whilst also providing high level administrative support to customers and the associated team.
• Engage with a wide range of stakeholders to assist in the delivery of services such as records management, meetings, event coordination and customer engagement whilst prioritising own workload and agreed timeframes.

For more information on the role, you can download the or contact Rob Scott, Local Manager Far South Coast on 0428 185 721 or at
The Department of Regional NSW Recruitment Team will take a break over the Christmas period and will be unavailable from Monday 25th December until Sunday 7th January 2023. If you would like to make enquiries about the role, please contact us outside this period.
About You:
As you can see this is a hands-on role best suited to someone with a proactive team player attitude looking for that next step in their career. As one of ten Customer Service officers in the South East, you'll be busy and be a front face of the South East LLS team, with a focus on the South Coast.
You'll need to have strong, professional communication skills, an eye for the details and be someone who's comfortable both processing accurate data and information as well as speaking to both internal and external customers.
Previous customer service experience is essential and experience in a similar position would be ideal. Experience using customer databases and SAP would also be a benefit in the role.
So, if you have a genuine passion for working with and for your local community and want to be part of a supportive and team focused environment, then this might just be the job for you!
How to Apply
If this role sounds ideal to you, please apply via our online portal by submitting your resume and a brief cover letter outlining how your skills and experience match what we are looking for.
Applications through email will not be accepted.
Closing Date: Tuesday 23 January 2024 @ 11.55pm
We work hard every day to support and grow thriving communities across regional NSW that will have a positive impact on generations to come. Our goal is always to be a trusted local partner and problem-solver working deeply in the community.
As part of our team, you will be able to:

• Deliver with impact. You are empowered and trusted to create impact through exposure to cutting edge projects and research, career defining opportunities, and get to be part of a team creating sustainable solutions that will leave a legacy.
• Connect to what matters. We are all about forming deep community relationships, fostering our passionate and connected teams. It is central to our work to support a true sense of belonging across the team.
• Live your way. From bringing your whole self to work, through to designing flexibility, that fits you and the team, at Regional NSW you will be able to find the balance that works for you.

We are a young agency, but with that has come a personality that is dedicated, passionate, proactive, influential, and informed. We're all about 'having a crack'.
If you require adjustments in completing your application, interviewing, completing any pre- employment testing, require information in an alternative format, or otherwise participating in the recruitment process, please let us know so we can assist. Send an email to or contact the hiring manager listed below for a confidential discussion.?
A recruitment pool may be created for ongoing and temporary roles of the same role or role type that may become available for filling over the next eighteen months.