Customer Care Advisor

Thanks for considering embarking on a journey with Pillow Talk! We call it a journey because for many of our colleagues that's exactly what it's been. Whether you're interested in a horizontal or vertical career path, the opportunities at Pillow Talk are abundant - not even the sky is the limit.
By way of brief introduction, we are a well-established, on-trend home décor and linen retailer. From humble beginnings (some 47 years ago!), we've scaled to 68 stores across Australia and we're still growing! Our inspiration is drawn from the love and pursuit of comfort and immersing this beautifully simple concept into the lives of our customers. Home really is where the heart is, and for those of you who join us, that's just how you'll feel - at home!
Job Description
Now is your opportunity to be part of the Pillow Talk Fabric, by joining us in this highly exciting Customer Care Advisor role, based at our Darra Headquarters. We are looking for a brand ambassador and a role model who is hugely personable, with a high degree of integrity and a relentless enthusiasm to deliver service that is nothing short of amazing! The role has been advertised for a full-time role but we also know life can be hectic, so are open to Casual if that suits you better.
As a Customer Care Advisor at Pillow Talk, you will be accountable for listening to and supporting every customer you engage with, ensuring an exceptional customer experience at every touch point. You'll perform a blended role which will comprise handling inbound queries from customers via telephone and digital channels, as well as making outbound calls to customers who might need support with locating an item or advice on a product's features and benefits. You'll be responsible for achieving agreed service level targets, along with balancing some administrative responsibilities.
Customers often need to get in touch with us outside of standard office hours, so you will need to work your full-time (or casual!) hours across varying shifts that span:

• 8:00 am - 4:30 pm Monday to Friday;
• 9.00 am - 4.30 pm on a Saturday

A bit about you...

• Experience working within retail or a customer-centric online or call centre environment
• Passion for customer service and strives to go above and beyond for their customers
• Radiates positivity and a can-do attitude
• Shows commitment to every customer and makes a conscious effort to improve their Pillow Talk experience
• Comfortable working in a fast-paced environment and the ability to multitask and handle changing priorities
• Friendly personality and a genuine desire to help people
• Great problem-solving skills, where the customer is always front of mind
• Articulate communicator, who applies positive and influential language and tone to all their communication
• Great listener, with the ability to interpret or navigate customer communication
• Self-motivated individual with a flexible approach to their work
• An influencer who is highly personable, confident, and with an outstanding ability to develop interpersonal relationships with our customers and colleagues
• Resilient through change and able to bounce back from setbacks quickly

Why we think you should consider joining the Pillow Talk Tribe!

• Competitive hourly rate
• 60% store discount after qualifying period - T&C's apply
• Free onsite parking
• Free access to onsite gym - heavily discounted PT sessions!
• 100% Australian-owned and operated company
• One of the largest linen and homewares specialists in the country
• Opportunities for further learning & career growth
• Warm, friendly & supportive work environment
• Passionate and knowledgeable team
• On-trend, high-quality products that make “selling” a true pleasure
• Family values and a culture of inclusivity and belonging

Our business is in a good place right now, but where we are going is even better! For your chance to join the Pillow Talk Tribe apply below!
We are a 2022 Circle Back Initiative Employer - we commit to respond to every person who expresses interest in working for us.
Pillow Talk are dedicated to equal opportunities for all and we aim to ensure no job applicant or employee receives less favourable treatment because of, or is disadvantaged by, any conditions or requirements that aren't justifiable, therefore please do let us know if you need any reasonable adjustments made ahead of your interview.