Job description
YOUR OPPORTUNITYWe’re on the hunt for a full time Customer Care Consultant to join our small but close-knit team in Gladstone QLD.In this key role you will be working across both our Trade Store and Warehouse. You’ll be the face of our business, serving customers and driving operations across the warehouse and branch. No two days will ever be the same in this diverse role so we’re looking for a customer focused all-rounder who is happy to get stuck in and help in all areas, and most importantly someone who loves providing exceptional customer service! By joining our passionate team, you will have the opportunity to grow, develop, have fun and make a positive difference to all our customers.Your key responsibilities include, but not limited to:Serving customers face to face and via phone/email, following up customer requests, sourcing parts, and following up ETA’s on backorders Stock replenishment, general housekeeping and maintaining the presentation of our Trade Store and WarehouseReceiving, sorting and labelling incoming goods from suppliers, ensuring they are recorded and tracked in our systems correctlyProactively drive efficiencies in the Trade Store and Warehouse, ensuring a high level of safety and service is maintainedOperate machinery to assist with the daily requirements of receiving, picking, packing and dispatch of goodsTo be successful, you will have:Proven experience in a Trade Store, retail, or warehouse environmentFriendly and well-developed customer service skills, with a ‘customer first’ approachExcellent time management capabilities, and clear verbal/written communicationProactive and motivated problem solver, and has a team player mentalityForklift license and experience desirable (or a willingness to obtain)Good computer and MS Office skills (experience using RF devices a bonus)CULTURE & BENEFITSTo ensure our employees feel valued, supported, and celebrated, we provide a range of employee benefits including:Competitive permanent salary and incentivesAbility to purchase up to 4 weeks’ additional annual leaveAttractive Wesfarmers share plans every year Highly successful Refer-A-Friend program – earn up to $2,000 for each referral!Regular team events, celebrations, birthdays, milestones and BBQsTeam member discount card to use at Kmart, Bunnings, Target & OfficeworksFurther Wesfarmers discounted offers from over 300 corporate partnersGenerous paid parental leaveFree onsite parking and more!OUR STORYBlackwoods is Australia’s leading supplier of industrial and safety supplies. For over 140 years, we have supported businesses big and small with our range of over 300,000 products from the world’s best brands. From the Sydney Harbour Bridge to the railway and your local mechanic, we supply what our customers need when they need it, along with unparalleled expertise and service from our passionate team. With a national footprint of over 50 branches and 6 Distribution Centres, our people are at the heart of everything we do. Being a part of the Wesfarmers group, also means that we have endless opportunities to make a difference, so join us, and let’s help more people build a better Australia.NEXT STEPSIf you meet most of the criteria listed above and would like to be considered for this opportunity, please send your application today. We will be contacting suitable candidates as we receive them.As part of our recruitment process and commitment to safety, you may be required to undertake background checks (which may include a police check, a pre-employment medical assessment; and/or drug & alcohol testing) as part of your application process. Blackwoods also promotes diversity and inclusion across our workplaces and encourages applications from all backgrounds, including people from Aboriginal and Torres Strait Islander communities, the LGBTQI+ community and people with disabilities.
Address
Gladstone, QLD
