Customer Care Coordinator

LifeHealthcare is a leading independent distributor of high-end medical devices in Australia and New Zealand. We bring innovative medical devices to healthcare professionals by partnering with world class companies who share our vision for innovation and making a real difference to people’s lives.
While the products we bring to the market are a cornerstone of our achievements to date, our real success has been delivered through the quality of our people and partners.
   
LifeHealthcare is part of the EBOS Group. With almost 5,000 employees in 109 locations across Australia, New Zealand, and Southeast Asia, EBOS Group is the largest and most diversified Australasian marketer, wholesaler and distributor of healthcare, medical and pharmaceutical products. It is also a leading marketer and distributor of recognised animal care brands.
We are looking for a self-driven, team player who is passionate about helping others, to be part of our busy and energetic Penrose office, based in Auckland to provide support and guidance to customers through inbound and outbound communication channels.
  
You’ll stand out from the crowd if you:

• Are an excellent communicator with strong written and verbal communication skills
• Ability to build quality relationships and collaborate with sales teams and medical professionals
• Ability to work in a structured manner with strong planning, prioritisation, organisational and time management skills with the ability to focus on quality and results
• Resilience, self-motivation, and a flexible can-do attitude
• Ability to thrive in a fast paced and complex working environment

You’ll be responsible for:  

• Accurately and efficiently processing customer enquiries and orders
• Managing customer interactions end-to-end via phone and email
• Updating our system of record (Zendesk) while maintaining accurate records of all interactions
• Tracking orders and liaising with internal/external stakeholders to deliver on agreed KPIs and SLAs
• Keeping up to date with product knowledge to ensure service levels are met daily
• Support warehouse, order fulfilment and dispatch tasks; inventory handling and cyclic stock counts

And to be successful you’ll need:

• Previous experience within a customer service or contact centre environment
• Proven experience in processing orders and navigating various systems
• Proven experience working in a deadline driven environment

   
At LifeHealthcare Our passion is health and Our purpose is helping to make life better for others.
As an organisation, everything we do is guided by a set of values that define our character and culture; Accountable, Agile, Authentic and Customer Centric and we are driven to succeed in delivering the best outcomes for our patients.  This is a real opportunity for you to make a difference and to influence change in our growing organisation.
   
We promote a culture of care and wellbeing, offering benefits such as flexible working arrangements, study support, health benefits, generous paternity leave, and a great team environment with supportive colleagues and have free onsite parking.
   
If teamwork and improving patient outcomes drive you to succeed and you have a real desire to help others and grow your career, then please APPLY now.