AddressCompany Description
TOMRA Food is a multinational organization and a leading provider of sensor-based sorting, peeling and integrated post-harvest solution for the food industries. Transforming global food production to maximize food safety and minimize food loss by making sure Every Resource Counts, has been our strength for over 50 years.
At TOMRA, we want people to innovate, show passion in their work and be responsible. We encourage the freedom to innovate and take risks that result in breakthroughs that challenge the status quo. We value passion that focuses and commits to meeting success. We believe in a responsible and safe mindset that takes care of our customers, products, and fellow employees.
Position Overview
It's all about our customers. The purpose of this position is to develop and maintain positive customer relations and coordinate with various functions within the company to ensure customer requests are handled appropriately and in a timely manner. The Service Coordinator is expected to be team-oriented and possess strong communication, computer and problem-solving skills. Responsibilities include handling all customer service and parts requests that are received through both telephone and email.
Roles and Responsibilities:
Customer Care
- Manage and process customer Enquires, quotes and spare parts orders.
- Create cases and work orders for all Field Service Representative (FSE) work.
- Initiate follow-up calls with FSEs and customers for any work order discrepancies.
- Coordinate Customer service visits and liaise with the customers and FSE on (service visits, new projects, upgrades, other service-related visits).
- Process and submit estimates (quotes) to customers for all service work as required.
- Support Field Service Engineer - Team Lead in managing resource utilization and capacity planning.
Parts Support
- Timely response to quotations, technical enquiries, and requests for information.
- Expedite customer orders to ensure on time delivery and customer satisfaction.
- Ordering stock for customer spare parts orders, with internal and external suppliers, manage receipting into system.
- Picking and packing and arrange shipping of spare parts orders.
- Create work orders for service requests ensure we have purchase orders for all service visits.
- Create RMA and manage return process for warranty and repair orders, including external supplier repairs.
Qualifications
Experience:
- 1-3 years' experience in a similar role
- Education/background:
- Associate degree strongly preferred; equivalent experience will be considered.
Other skills/abilities:
- Strong organizational and time management skills.
- Computer skills are crucial, including MS Office suite.
- Prior knowledge and experience with IFS and D365 are a plus.
- Fluent in English - oral & written, other languages are a plus.
Additional Information
- Birthday leave - have a day off on us!
- Hybrid working - 4 days in the office and 1 day at home
- Kiwisaver employer contribution paid on top of base salary
- Professional training and development: We are passionate about people and seeing them succeed
- Onsite car parking
- You may also know us as the award-winning kiwi success story COMPAC or BBC, we strive for greatness and that is reflected from our history and into our future as TOMRA
- Global career opportunities with a strong record for promoting internally
- We care for the planet and want to make a difference for the future
