Customer Care Coordinator

The Marion's Kitchen Group is on the lookout for an exceptional Customer Care Coordinator. The essence of this role is to bring joy to our customers. In this capacity, you'll be orchestrating customer service activities and ensuring that every interaction leaves our customers feeling positive. If you're someone with excellent communication and organisational skills, and are committed to delivering unparalleled customer service, we'd love to hear from you.

The MK Group brands include Marion’s Kitchen (food & media), Oriana Press (publishing), MAKO (performance cookware), Asoke (homewares) and online retailer, CookDineHost. Our company is a unique blend of media publisher, food & lifestyle product company and vertically integrated retailer. 

You’ll be joining a team who is talented, fun, hardworking and creative. We love what we do, we want to be the best, and we also want to have a whole load of fun while doing it.

Our culture is the reason why people love working with us and choose to stay. We’re a place that puts people first. We help each other reach our goals and make sure we enjoy the ride.

Position Description:

• Your primary goal in this role is to delight our customers, providing experiences that brighten their day.
• Serve as the primary point of contact for our global customer base, ready to assist via social media channels, phone, email, chat, or any other communication channel as required.
• Investigate customer issues thoroughly, ensuring solutions are provided promptly and effectively.
• Collaborate closely with our product team, couriers, third-party logistics (3PLs) and various departments to resolve any customer concerns.
• Handle a multitude of administrative and customer support tasks simultaneously.
• Approach unexpected challenges with composure and determination.
• Strive to offer a customer experience that's nothing short of exceptional.
• Develop product knowledge expertise. 
• Champion our brands and products with enthusiasm. We maintain high standards and count on you to convey our key messages effectively.

Requirements

• A minimum of 3 years' experience in a similar role.
• Exceptional communication skill in both writing or speaking.
• A natural at building relationships, engaging in conversations, and enjoying a good laugh.
• A solid work ethic, constantly striving to meet and exceed KPIs.
• A proactive approach, taking ownership of your tasks and exhibiting excellent time management.
• Strong empathy, with the ability to see things from the customer's perspective.
• An inquisitive and analytical mindset, always eager to understand the 'why' and 'how.'
• A knack for innovation, consistently generating ideas to enhance our processes.
• Capable of excelling independently or as part of a team.
• A passion for cooking and entertaining is a plus.

Salary Package & Company Details

• This is a full-time position based in our Melbourne office.
• $55,000 - $65,000 depending on experience
• Enjoy a friendly, creative, and collaborative atmosphere in our Melbourne office.

We’re passionate about what we do and are looking for a like-minded team member. If this sounds like the right company for you, please get in touch, we would love to hear from you.