Address About the role:
We are thrilled to be expanding our team with an individual that is motivated, customer focused and love being in a fast-paced environment and enjoy social media engagement.
Providing excellence in customer service in a professional manner with calm and responsive phone and written communication
Respond to our customer queries in a timely and accurate manner using the relevant communication touchpoints.
Monitor customer engagement.
Effectively collaborate with relevant internal teams to share insights and communicate customer feedback.
Resolve complaints and customer concerns
Communicate resolutions within business guidelines
Engage with customers via various social media channels.
About You:
Demonstrated experience in a high volume and fast-paced customer service environment.
Retail / Telephone and email/webchat-based customer service experience is required.
Strong complaint and resolution experience.
Experience with customer service platforms for customer case management
Excellent communication skills and the ability to offer a positive experience to every customer.
Strong problem-solving skills.
Proficient in using various social media channels. The use of Spout would be beneficial.
Your career with us:
We have a diversity of teams across our business. Along with the incredible career- growth opportunity of being part of this vibrant team, we can offer you
Great salary base + Super + Quarterly Profit Share
Hybrid working conditions
Career progression & personal development
A culture that rewards initiative and creativity
Centrally located office, close to south Melbourne market, for when we return to work
Benefits- team discount, EAP, gym discounts and more!
If this sounds exactly like the sort of role for you? We love for you to apply!
To apply, please complete our online application form and submit an up-to-date CV.
