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Form of workLooking to join a team that’s small enough that your contribution is noticed, valued, and appreciated, but big enough that it will see you working with some of the biggest names in renewable energy?
Our work and partnerships in the renewable market have seen us awarded the Finders Green Energy Retailer of the Year award. We have also recently been named one of Australia’s best electricity providers by CHOICE.
We’ve seen an explosion in customer numbers recently and expect this growth to continue as we explore new products and services to exceed our customer's expectations.
This is where you could come in!
We’re on the lookout for a number of superstars to join our Inbound phone-based Customer Care team in Richmond on a full-time or part-time basis. Our Customer Care Centre operates from Monday to Friday 8.30 am to 6.00 pm and we will need you to commit to a rotating roster during these times.
Whether you're a return-to-work parent, someone transitioning to retirement, a student, or anyone seeking a more balanced work-life arrangement, we welcome you to apply!
What does a typical day look like?
- Identify and assist our customer’s needs in an inbound call capacity and working within our Customer Care team.
- Provide clear and timely responses to meet our service level agreements.
- Build strong customer rapport and relationships.
- At times, manage difficult conversations, provide appropriate solutions and alternatives within agreed time frames, and follow up to ensure resolutions are met.
- Manage customer records, interactions, and documents accordingly.
Who will you be working with?
We’re a passionate bunch of people from a variety of backgrounds, we’re hard-working and strive to deliver the best experience for our customers, We live and breathe customer obsession.
What about the office and working environment?
We've recently moved into our new office in Richmond, we have great flexibility and working arrangements with 3 days in the office and 2 days working from home.
A great team culture and a willingness to help and support each other, not matter what team you are in.
Enough about us, let's hear about you…
- Have energy and personality plus!
- Ability to build rapport with customers.
- Can communicate professionally (both written and verbally) with people from all walks of life, it's not an easy proposition, so being able to communicate complicated issues is a must.
- Know your way around a computer.
- Not afraid of hard work.
If you have previous call center experience then that’s an added bonus, even more so if it’s in the energy industry, but as long as you’re engaging, passionate in providing great customer experiences and put our customers first in everything you do, then you have what it takes!
If this role sounds like you, we’d love to hear from you - please apply now!
