Address
Form of work
SalaryThe Opportunity:
Zenu is looking for a highly skilled problem solver to join our team as a Customer Service Specialist. We are seeking an enthusiastic individual that has the ability to educate and empower customers when guiding them through the solution to their issue.
Experience in a fast moving, yet complex environment is an asset, but a secret passion for problem solving is what is needed to really excel in this role. Confidence in your common sense and patience to explain the steps will set you apart.
With support from the sales, operations, product and technology teams, the successful candidate will get to know our products, partners and clients better than most, cementing you as a key person in our growing team.
You will primarily be working with Intercom, so experience with this platform (or any similar) is a bonus but being a quick learner who is comfortable with technology is what is really needed.
Use your skills to:
- Deliver world-class support to customers remotely via digital channels and over the phone
- Share the benefits of Zenu with our customers
- Provide accurate, valid and complete information by using the right methods/tools
- Build rapport and trust with customers through open and interactive communication
- Identify sales opportunities to cross sell and/or upgrade
- Think outside of the box to troubleshoot and solve technical issues with customers who have varying degrees of technical abilities
The Business
When you enjoy what you do, you become great at it – and we love creating technology for real estate agents. Zenu was founded by a team of real estate experts with a huge amount of experience in all facets of the industry. Fusing creative ideas from our team and continual feedback from agents, the result is a unique industry leading concept.
The Applicant
Applicants with skill and experience in Real Estate or CRM Software background would be advantageous though not essential, however we find that those who have previous real estate experience tend to grasp the systems more quickly.
Our motto is we can teach anybody anything, but we can’t teach a great attitude. For us it is vital that applicants have;
- A passion for helping people
- An eagerness for solving problems
- Strong phone handling skills and active listening
- Excellent communication even under pressure
- Ability to multi-task, prioritise, and manage time effectively
If this sounds like you apply today.
