Address
SalaryPlay a pivotal role in the customer experience by supporting clients through their booking process and responding to their needs
- $50,432 + super + salary packaging (full time equivalent)
- Provide a positive and efficient experience for clients
- Take a proactive approach to meet the needs of the client
This Not for Profit offers a population screening program to reduce the impact of cancer and save lives through early detection, they are committed to ensuring their services are inclusive and accessible to all Victorians. Their people play a crucial role in making sure clients receive a high-quality service and feel supported at every step.
The Role:
Reporting to the Client Contact Team Leader you will be responsible for supporting the clients through the booking process and responding to a variety of client needs via phone, email and online sources. This is a high-volume call centre environment where you will be measured on your average call handling time and adherence to KPI's.
Responsibilities:
- Answer inbound calls from members of the public wanting to access the service
- Make outbound calls to support accessibility in some population groups
- Respond to a range of phone and email enquiries and provide support to online clients
- Improve client experience by providing accurate information and ensuring feedback is addressed
- Previous experience working in a customer service or call centre role
- Intermediate computer literacy and experience with databases
- Understanding of call centre KPI's and measures
- Articulate, patient and friendly phone manner
- Ability to demonstrate empathy and active listening skills
You will be working as part of a helpful and supportive team where some members have been with the organisation for upwards of 20 years. The organisation as a whole has an inclusive culture where you will feel connected to the cause and the wider business.
To apply for this role, it is essential that you are prepared to undergo a Victorian Police Check and meet the minimum vaccination requirements for COVID 19.
APPLY NOW in a word document by clicking the button if you have the above-listed experience and are interested in being considered for this opportunity.
Dixon Appointments is committed to being a diversity confident recruiter and encourages applications from people from a diverse range of backgrounds, including people with a disability. Please indicate your preferred method of communication in your resume, and please let us know if you require any reasonable adjustments should you be contacted for an interview.
By submitting your resume and other personal information with this application, you consent to this information being collected in line with our privacy policy. Follow the link to learn more -
