Address Use your exceptional customer service skills to benefit members of the community
Supporting a disability support service on behalf of a key Federal Government Department
Working in our dandenong office
We are now recruiting committed, mature and trustworthy Customer Service Officers to join our vibrant and happy team at Serco. If you have exceptional communication skills, integrity, can exercise confidentiality and discretion, then read on! Please also note these current roles will be working in our Dandenong office in Victoria.
About the role:
Serco supports governments around the world in the delivery of essential public services. We provide innovative solutions to some of the most complex challenges facing governments, bringing our expertise and capability to transform citizen outcomes.
As a Customer Service Officer, you will be making a difference in the lives of people by servicing customer interactions supporting disability support services on behalf of an Australian Government Department. To learn more about Serco in Australia, please visit www.serco.com/aspac
About you
Customer service background
Strong verbal communication skills
A capable level of computer literacy
An engaging phone manner
A strong desire to learn new skills
Resilience and empathy
Australian Citizenship is essential
What you will need:
A strong work ethic
A can do attitude
Availability to have your work hours rostered anywhere between 8am to 8pm, Monday to Friday.
Benefits:
Live support from our leadership team
Ongoing training and development
Competitive salary
EAP support
Access to health and well-being programs
Discounts to a large variety of retailers
Career development is a big opportunity here; with a large portion of our support and management roles occupied by team members who started in a Customer Contact Officer role. We provide a sense of meaning and purpose for our teams with what they do to support our Australian community. We are seeking inbound call service professionals, so communication skills and a supportive approach are essential. Further training in back office administrative processing is part of future opportunities in developing your career.
Eligibility for this role requires you to successfully complete a thorough Security Check and be an Australian Citizen. You will also need to be fully vaccinated against COVID-19 for this role.
If this sounds like it's an opportunity that suits you, please express your interest by submitting your CV. We look forward to receiving your application!
Join Us:
If you are inspired to make a positive difference and would like to be considered for this opportunity, please apply now.
Serco values of Trust, Care, Innovation and Pride underpin everything we do. We are curious, creative and collaborative. Our people help in ways that matter.
We are committed to diversity and we encourage people to apply from different backgrounds. By joining Serco you will have access to our Global Employee Networks - SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LBGTI+) Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.
NOTE: Google Chrome is the preferred browser to access Serco careers website
If you are inspired to make a positive difference, find out more about us at www.serco.com/aspac
About Us
We provide personal support to members of the community, to help them access a wide range of Government services, health insurance and public transport information, improve road safety and interpreter services. We provide an exceptional level of customer care across Australia and New Zealand to make a positive difference to people’s lives every day.
At Serco, you’ll be part of a team of more than 50,000 people delivering essential services on behalf of governments and organisations around the world. We apply world's best practice, insights and technology across six key sectors: Citizen Services, Defence, Healthcare, Immigration, Justice and Transport. But no matter your role or where you’re based, we each share the same goal – to bring service to life to make a positive difference every day. To learn more please visit www.serco.com/aspac
Join Us
If you are inspired to make a positive difference and would like to be considered for this opportunity, please apply now.
Serco values of Trust, Care, Innovation and Pride underpin everything we do. We are curious, creative and collaborative. Our people help in ways that matter.
We are committed to diversity and we encourage people to apply from different backgrounds. By joining Serco you will have access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LBGTI+) Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.
NOTE: Google Chrome is the preferred browser to access Serco careers website
