Library Officer - Programs Specialist

• Permanent Part time 9 hours per week
• $68,379.18 per annum (pro rata) plus Superannuation
• Join the City Lifetstyle team.

Hume City Council is one of Australia’s fastest growing and culturally diverse councils. We put the customer and our community at the centre of all that we do, ensuring our services are efficient and accessible.

To contribute to the provision of high-quality library services that meet the educational, recreational and information needs of the diverse Hume community by providing a high level of customer service and supporting the professional presentation of library facilities.

What you’ll be doing:

• To support the facilitation of learning for the Hume community through delivery and support programs.
• Providing assistance to Primary and Secondary students with homework tasks.
• Understanding and adhering to the procedures of the Homework Clubs and helping to orientate those new to the program.
• Assisting with parent inquiries via phone and email regarding children and young people who attend the program.
• Support the delivery of programs across Hume Libraries, including Children’s, Youth, Adult, and Digital Literacy.
• Undertake customer service duties via phone, email and face to face as required.
• Register new library members and issue replacement cards.
• Educate and support customers in using self-service technology, other Hume libraries applications, programs bookings software and libraries website.
• Assist in the set up and pack up of programs, including ensuring materials are fit for purpose, and maintaining or cleaning equipment, where required.
• Record keeping, data entry, and other admin tasks, as required.

The skills and experience you’ll bring to the role:

• Ability to identify customer needs and expectations, decide the appropriate action and respond accordingly.
• Communicate both verbally and in written form with students from diverse backgrounds and cultures.
• Demonstrated knowledge of and ability to use a variety of computer hardware and software.
• Experience in a Public library or similar environment.
• Current driver’s license

For any enquiries, please contact Jacqueline Auhl on ***********@hume.vic.gov.au. To apply for this position please click in the “Apply” button below.

Why Hume City Council?

A leader in local government, we’re committed to creating an inclusive and collaborative work environment that is guided by our values:

We’re better, every day: We give things a go and value progress over perfection. We have permission to go for it and are expected to reflect and learn.

We’re in it together: At Hume, everyone matters. We Welcome and include all. Respect and safety are expected.

We show up: We empower and trust others and own our work. We rise to the challenges and are expected to do what we say we will.

All for Hume: We strive to achieve our best for the Hume Community. We are proud and passionate about working towards better outcomes and expect they are at the centre of everything we do.

We offer a competitive salary package, professional development opportunities, and a supportive work environment.

A child safe organisation and an equal opportunity employer. Council encourages people of all ages, people with disability, Aboriginal and Torres Strait Islander people and people from culturally diverse backgrounds to apply.

All candidates will be required to undertake background and probity checks including Reference Checks, Working with Children Check, and a Criminal Record Check.