AddressLibrary Officer
- Casual – multiple positions available
- Band 4 from $38.54 per hour, plus 25% casual loading and superannuation
- Customer service duties in a busy and diverse public library service
- Working across all 8 sites as rostered, including weekdays, evenings, and weekends
- Support and build a positive customer experience for everyone who visits and engages with Kingston Libraries
About us
Kingston Council’s collective focus is on delivering exceptional service that achieves our vision and meets community expectations.
A diverse, dynamic community where we all share a sustainable, safe, attractive environment and a thriving economy. The City of Kingston is south-east of Melbourne and is approximately 20km from Melbourne's CBD. We employ over 1,450 people in a diverse range of roles including engineering, customer service, administration, finance, family, youth and children's services, sport and recreation, health, parks and gardens, planning, arts, and management.
The Arts, Events and Libraries Department at the City of Kingston is focused on the delivery of industry leading contemporary programs, activities, and events. Through innovation and continuous improvement, the department strives to provide high quality learning, recreational, social, and cultural outcomes for our community.
The City of Kingston Library Service operates eight public library branches, with major sites at Chelsea, Cheltenham, Parkdale and Westall, and minor sites at Clarinda, Dingley Village, Highett, and Patterson Lakes.
The Role
Council is seeking multiple casual Library Officers to join the Kingston Libraries team. Your role is to:
- Represent Kingston Libraries as the face of our library service and perform duties in a manner that exceeds expectations of both customers and the team
- Undertake rostered customer service shifts in a team environment across all library sites, including weekdays, weekends, and evenings, performing a range of tasks that support customers and our community
- Actively promote services, events and programs that support literacy and digital literacy development across the Library Service
- Actively educate users on new and existing library facilities, collections, resources, technology, and equipment
- Undertake a range of administrative tasks to ensure that the libraries operate efficiently
- Please note this is a casual position and there are no guaranteed hours of work – successful applicants will be required to work at any of the libraries within Kingston and may be required to move from one site to another during a shift.
About you
You will have:
- Ability to demonstrate the City of Kingston’s values of Future Orientated, Accountable, Dynamic, Expert, Community and Celebration
- Demonstrated excellent customer service skills – experience of customer service in a library environment preferred
- Knowledge and experience of working in a team
- Demonstrated skills in supporting digital literacy in the community
- A keen interest and curiosity in new technologies and their applications in libraries
- Excellent interpersonal and communication skills
- A positive, enthusiastic, and resilient attitude for working with diverse customers and staff in a front-facing team environment
- High level of availability and flexibility to work shifts across Kingston as rostered
What we can offer
We have multiple casual Library Officer positions available. These positions work across all 8 library sites as required, including weekdays, evenings, and weekends. They are casual positions and there are no guaranteed hours of work.
As an employee of the City of Kingston you will be part of an inclusive culture and have access to ongoing professional development and a range of employee benefits designed to promote a positive work/life balance including flexible working arrangements, wellbeing initiatives, discounted gym membership, social club events, paid parental leave, salary packaging, study/development assistance, employee assistance program (EAP) and discounted health insurance.
How to Apply
If you have the skills, abilities, and attitude to take on this position click on the Apply button to submit your application. If you require further information after reviewing the position description available to download below, please contact Shelley Gasperino, Team Leader Library Customer Service on 1300 135 668 or *******@kingston.vic.gov.au
Kingston values diversity and is committed to creating a workplace where all employees can be their true self every day. We are a child safe and equal opportunity employer. Candidates from wide-ranging backgrounds, identities and experiences are encouraged to apply.
To be considered for the role all applications must be submitted via our Careers recruitment portal.
