Customer Experience Officer

Location: Townsville

As a Customer Experience Officer based in Townsville, you will play a pivotal role in upholding our commitment to exceptional service delivery and community engagement.

Key Responsibilities:

• Champion workplace safety by modeling positive behaviors and ensuring compliance with health and safety regulations.
• Cultivate a culture of accountability and excellence in service delivery, aligning with the goals outlined in the Council's Corporate Plan.
• Maintain business continuity during unforeseen disruptions, prioritizing the needs of our customers and community.
• Deliver high-quality customer service across various channels, addressing inquiries, requests, and transactions with accuracy and professionalism.
• Safeguard the privacy of customer information in accordance with legislative requirements.
• Act as a knowledgeable resource for customers, promoting council programs and services effectively.
• Continuously seek opportunities for improvement to enhance customer satisfaction and overall experience.
• Serve as a Subject Matter Expert in designated areas of council services.
• Support the development and mentoring of fellow team members, fostering a collaborative work environment.

Key Requirements:

• Demonstrated experience in promoting a positive safety culture and ensuring compliance with health and safety regulations.
• Possession of a valid "C" class driver's license.
• Previous experience in customer service or records management within a diverse organization.
• Excellent verbal and written communication skills, with the ability to convey information clearly across various platforms.
• Proficiency in administrative tasks, cashiering, and computing, with strong keyboard accuracy.
• Familiarity with records management practices and computerized systems (desirable).
• Ability to exercise initiative and judgment in ambiguous situations.
• Eagerness to learn and adapt to new processes and procedures.
• Proficiency in Microsoft Word and Excel (desirable).
• Knowledge of council business management systems and relevant legislation.
• Previous experience in Local Government administration or operations (desirable).
• Familiarity with quality assessment, coaching, or training roles (desirable).
• Strong understanding of customer contact systems and call center metrics (desirable).

If you are passionate about customer service and eager to make a difference click apply today or email aaliyah at ************@persolkelly.com.au or phone 3255 4810

Who are we

At PERSOLKELLY, our passion is - and always has been - putting you first.

We propel our people forward by supporting their careers in fresh ways, backed by our expertise and capability.

We're committed to creating a safe and inclusive environment which values and respects diverse styles, backgrounds, experience and perspectives.

We welcome and encourage women, people of Aboriginal and Torres Strait Islander descent and people from diverse backgrounds to apply.

So it's over to you. If you would like to join our team, please APPLY now.

To learn more about working with PERSOLKELLY, we encourage you to visit our website.

Follow our LinkedIn page at linkedin.com/company/persolkelly for the latest updates and insights.