AddressKickstart your career with a global leader in the insurance field. Be part of a team that is passionate about their people, members, and committed to delivering an outstanding service. Their members feel appreciated, knowing they're supported by helpful individuals in critical moments.
About the Role
*Please note you must be available to start work on the 8th of July 2024.
- Serve as the initial point of contact for customer inquiries, ensuring a positive experience for everyone.
- Address general questions and complaints in accordance with our policies.
- Respond to calls and emails from both external customers and internal stakeholders.
- Strive to meet the KPIs and quality standards of the role.
- Cultivate relationships and build rapport with customers
- Previous Customer Service/sales experience within in a contact centre environment is desirable but not mandatory
- Strong communicator who can connect with and assist customers in difficult situations
- Ability to deliver a great customer experience within a fast-paced and rapidly changing environment with a positive can-do attitude
- Strong team player who supports and respects others and strives to exceed expectations
- Experience working towards Key Performance Indicators (KPI)
- Work from home flexibility
- Exceptional training and support
- Genuine career progression
- Employee discounts on insurance
- Wellbeing benefits
