AddressSupagas is a fast growing national, leading supplier of cylinder gases such as LPG, Industrial Gases, Hospitality Gases and Helium. We are rapidly building a reputation for growth and success based on our exceptional Customer Service, offering quality products in the highly competitive market.
About the role
We are seeking an enthusiastic, confident, and dynamic Customer Service Officer to join our Brisbane office in Loganholme. This is a full-time, fixed-term position for 12 months, with workdays scheduled from Monday to Friday.
Duties
- Cultivate and promote a 'Yes We Can' attitude to ensure both internal and external customer satisfaction.
- Handle a high volume of incoming calls, processing orders, and addressing customer inquiries.
- Assist in converting incoming phone and email inquiries into Branch Sales.
- Exceed Customer Service expectations by providing exceptional support to operations.
- Address customer queries and manage accounts promptly and professionally.
- Offer customers accurate product, service, and procedural information.
- Ensure precise setup of new customer accounts.
- Process credit card payments as needed.
- Provide support to Operations and Sales teams.
- Engage in web chat support.
- Proven experience in an inbound call center environment, managing high call volumes.
- Familiarity with Pronto software is highly advantageous.
- Possess a professional and friendly telephone manner, as the role primarily involves telephone-based communication.
- Strong attention to detail.
- Display a professional demeanour and maintain a positive attitude towards work.
- The successful candidate will undergo a pre-employment medical assessment.
How to apply
If you believe you possess the skills and experience listed above and want to be the next member of the Supagas Team please, click APPLY below!
