Customer Experience Operator

We are looking for day shift contact centre operators

Are you a customer-focused individual with exceptional communication skills? Do you have a passion for providing top-notch service and helping customers with their needs? If so, 13CABS is looking for dedicated individuals like you to join our team as Permanent Call Centre Agents!
About Us: At 13CABS, we're not just a transportation company; we're a driving force in providing seamless and reliable taxi services to customers across our states. As a Permanent Call Centre Agent, you'll be at the heart of our operation, connecting passengers with their rides and ensuring their journeys are smooth and stress-free. Training is provided.
As a Permanent Call Centre Agent, you'll play a crucial role in delivering exceptional Customer Experiences. Your responsibilities will include:

• Receiving incoming customer calls and assisting with booking taxi services.
• Providing accurate information about fare estimates, available vehicles, and estimated arrival times.
• Assisting customers with inquiries, resolving issues, and ensuring their satisfaction.
• Collaborating with drivers and dispatch to ensure timely and efficient pickups.
• Recording customer details and interactions accurately for future reference.

Join our team and become a part of our mission to provide outstanding service and contribute to the success of 13CABS. Enjoy the stability and benefits that come with a permanent position, including opportunities for professional growth and development. Apply today to embark on a rewarding career path with us!