AddressJob details
Position status Permanent Position type Flexible full-time Occupational group Customer Service/Call centre Classification AO3 Workplace Location Brisbane Inner City Job ad reference QLD/RTA19-24 Closing date 17-Mar-2024 Yearly salary Fortnightly salary Total remuneration Salary Other Job duration Ongoing Contact person Susan Cridland Contact details 07 3225 6175 | susan.cridland@rta.qld.gov.au
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The role of the Customer Experience Officer involves working across several disciplines and functions such as the Contact Centre, and various support functions to ensure the RTA continues to deliver a high-quality service to the community.
To be successful you will have:
- Demonstrated commitment to providing exceptional customer service
- A basic understanding of legislation (how to search the Act and the ability to understand content)
- The ability to understand complex customer queries and to be able to navigate customer expectations in line with polices and legislation
- Strong touch-typing ability with a high degree of accuracy and speed
- Proficient skills in various systems, databases and the Microsoft Office suite of applications coupled with the aptitude to learn new systems
- An ability to follow direction and work within frameworks provided
- Strong interpersonal skills
- Empathetic listening skills and ability to effectively question to uncover customers' needs
- Highly developed written and verbal communication skills
- Experience working in a high-volume contact centre environment will be highly regarded
What we offer is:
- The flexibility to work from home up to 60% of the time
- Beautifully designed offices at Midtown Centre on Mary St, Brisbane CBD
- A rewarding role with professional development opportunities on offer
- A highly supportive culture that values diversity and inclusion while contributing to team success
- An employee Health & Wellbeing program that encompasses our four pillars of wellbeing - financial, mental, physical, and social
If this challenging and highly rewarding role sounds like an opportunity that compliments your current skills, experience and future career plan, we want to hear from you.
Your application should contain:
- Cover Letter - Maximum of 2 pages outlining how and why your skills and experience are suited to this position, specifically relating to the functions outlined within the Your Key Responsibilities section of the position description and the vision, results and accountability indicators for the leadership competencies outlined in the Leadership Competencies for Queensland Framework
- Resume
- 2 referees
For further information on what your cover letter should contain, please refer to the Additional information for applicants document attached.
Further information
We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.
If you have included any education and professional qualifications or enrolments to your resume, please attach these to your application. A six (6) month probationary period will apply for any applicant who is not a current public sector employee.
Documents
Before applying for this vacancy please ensure you read the documents below.
- AO3 Customer Experience Officer (PDF, 442KB)
Role Description
Employee benefits available at the RTA (PDF, 6.39MB)
Information Package for Applicants
Application guide for candidates (PDF, 324KB)
Information Package for Applicants
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