Customer Experience Support & Service

Play a crucial role in delivering support to our customers at times where a resolution is needed. Be part of a company who puts their customers first.

Reporting directly to the Customer Experience Manager, this 6-month contract role is dedicated to ensuring that each e&s customer benefits from a committed advocate to address their concerns. Acting as a skilled mediator between our suppliers and customers, you'll play a crucial role in ensuring timely resolution and utmost satisfaction for our valued clients.

A Customer Support Officer, with us, involves:

• Providing hands-on support to our customers, sales teams and the warehouse and logistics team to ensure customer satisfaction.
• Coordination of customer deliveries to ensure deliveries are made in full and on time.
• To use all resources of the company to resolve any customer issues as efficiently as possible
• Liaise with our suppliers to assist in the resolution of customer issues
• Managing the allocation of stock, ensuring customer requirements are met.
• Responding to emails from both customer and sales teams in relation to sales order delivery dates.
• Following-up expected delivery dates with customers.
• Working closely with the warehouse and logistics team to ensure optimise delivery efficiency.
• Assist the Accounts Receivable team with the processing of delivery invoices.

Here’s what we’re looking for:

• Cooperative, friendly and supportive nature.
• Strong problem solving and analytical skills.
• Proactive approach to resolving issues or potential issues.
• Confident customer service skills.
• Effective time management skills.
• Strong attention to detail.
• Competent and accurate computer skills.
• Team builder and team player.

What you can expect as an employee, with us:

• To feel a strong sense of belonging with us. In belonging with us, you can thrive with us, in your own way.
• To be empowered. We are talking about the power that comes from belonging which gives us the self-belief to deliver results and to then make the decisions that enable exceptional and distinctive Customer Experiences.
• To have fun. Life’s too short not to, right?
• Flexibility to strike the right balance for you between working at our Support Office and working from home.
• Generous employee discounts on our product range.
• Five weeks of annual leave offered at five years of service.
• EAP support, novated car leasing & invites to exclusive supplier events/galas

About us:

For 60 years, we have been making life better for Victorians at e&s. A family business now led by a second generation of brothers, Rob and Mike Sinclair, we want to improve life in our customers’ homes by providing them with the best kitchen, bathroom and laundry appliances for their needs coupled with a shopping experience that just feels easier. Through our expansion into convenient state-wide locations, we are a proud, honest and respectful employer. We stand by our people and our customers, every day.If you can demonstrate you have what it takes to fulfil this important role within our business, then we’d welcome your application.