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Form of work About the role: The Hills Shire Council is seeking a Customer & Information Officer to work cohesively as part of a multi-skilled team by directly delivering a range of Council services in a call centre and mail room environment through Council’s multi-channel Customer Service Centre, ensuring the organisation is supplied with documents, applications and electronic requests to council and legislative standards, in a timely manner. Duties include: Resolve customer phone and online enquiries. Sort and distribute incoming correspondence (capture into corporate systems/metadata validation). Prepare outgoing mail for Australia Post and DX. Maintain NAR (name & address register). Assist in the training of new team members. Assist with marketing and customer engagement initiatives. Process customer transactions. Provide administrative / general office support. Relieve other staff as required. About you: To be successful in this role you will have: HSC or equivalent Experience in a high volume, fast paced customer focused service environment Proven experience in the…
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