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Form of workFantastic career opportunity to be part of the Customer & Experience team as a Customer Insights Analyst.
About us:At Unitywater, we operate in a diverse and inclusive environment where no two days are the same. We provide essential water supply and reliable utilities services to the Moreton Bay, Sunshine Coast and Noosa regions that account for 16% of Queensland’s population. Our customers are at the heart of everything we do, and we are proud to service our communities with smart and environmentally sustainable practices.
We think a pretty good job starts here………
About the role:
As the Customer Insights Analyst, you will be responsible for mining business and customer data to identify customer experience improvement opportunities, undertaking diagnostic analyses to support decision making, undertaking customer segmentation and predictive modelling to help the business meet strategic and operational objectives. Additional accountabilities will include but not be limited to:
- Utilise customer data from a variety of system and non-system sources to answer complex business questions
- Deliver robust and actionable Customer Insights from analysis and modelling to support Unitywater’s strategic objectives
- Communicate Customer Insights, via presentations and reports, to Unitywater subject matter experts and executive in order to influence and inform decision making.
- Work with a range of analytical tools such as Excel, PowerBI, SQL and Python to undertake data extraction, cleaning, analysis and modelling.
To contribute to Unitywater’s values of Reliability, Safety, Honesty& Integrity, Efficiency, One Team, Innovation, you will demonstrate the following skills and qualities for the role:
- Tertiary qualification in Data Science, Statistics, Mathematics, Physics, Computer Science or other quantitative field.
- Significant experience in data analysis and mining across a range of data sources and subject matter areas.
- Proven skills in the use of quantitative analysis tools such including Excel, SQL and PowerBI. Experience with Python is desirable.
- Curiosity and passion for data exploration and mining and ability to quickly make sense of data. Excellent quantitative data analysis skills, ideally with some experience in machine learning or statistical modelling.
Why is a career at Unitywater a pretty good choice?
Unitywater is one of the largest employers in the region, offering continuous investment in training, diverse career paths, health and wellness benefits, flexible work arrangements and a rewarding environment. We are committed to providing a diverse and inclusive work environment that supports individuals to reach their full potential.
Proudly Unitywater:
We know that we are smarter, better, together. That’s why we are committed to working in a team that values the unique contributions of all our people. At Unitywater we support candidates with all abilities and diverse backgrounds to apply.
It’s a pretty good place to work when you can support the community, focus on sustainability and develop and learn interesting and innovative things.
How to apply:
Please apply online following the links, and make sure to upload your up to date CV.
If you’re successful we will need you to undergo a few checks…. We know they might not be the fun part, but you will need to right to work in Australia and complete relevant pre-employment checks, including verification of criminal history, drivers licence and driving history, alcohol and other drug screening.
Applications close: Tuesday 12th March 2024
At Unitywater we are proud to be a Circle Back Initiative Employer – we care about our candidates and commit to respond to every applicant
For further information or to request the position description for this role, please contact the Careers team at careers@unitywater.com
