Customer Management Coordinator

Job No. 1858Job will close: 20 Jul 24Job Location: Dandenong (VIC)Customer Management CoordinatorDandenong SouthThe Wurth Group is a private, family organisation. We strive to deliver the highest possible customer satisfaction through quality products and services. With 80,000 employees globally and revenue exceeding 20 billion Euro, we love what we do, and we are proud of it.Locally, Wurth Australia operates from a state-of-the-art building in Dandenong South. With 465 sales representatives servicing over 56,000+ customers all around Australia, we are proud to offer our customers a comprehensive range of tools, fasteners, and consumables, as well as systems and service solutions.Join the Wurth TeamAre you looking for a challenging role with varied career prospects? As a globally active family business, Wurth Australia employees enjoy a variety of career pathways, personal development possibilities and numerous opportunities to contribute your ideas and creativity in your professional life.The Customer Management Coordinator plays an important role in providing administrative support to both our customers and the salesforce to enhance customer satisfaction, customer migration and sales growth. This role is based at our Head office in Dandenong South.Reporting to the Head of Sales Controlling and Customer Management, your key responsibilities will include:

• Supporting the creation of reporting on customer figures for various stakeholders.
• Coordinating and updating the Wurth Customer Database.
• Supporting activities to increase the number of active customers.
• Liasing with our Salesforce and external stakeholders to enhance customer satisfaction and sales growth.
• Streamline existing and develop new processes to encourage long-term business relationships.
• Processing customer related requested in a timely manner
• Assisting with ad-hoc administrative duties.

To be successful in this role you will have:

• High level of accuracy and attention to detail.
• Strong Administrative skills and experience in a similar role
• Excellent computer skills, advanced level of Excel and previous experience with SAP will be advantageous.
• The ability to demonstrate outstanding customer service skills.
• Willingness to work in a team environment.
• The ability to prioritise your work in a fast paced and busy environment.

Whilst industry related experience would be beneficial in this role, we are willing to provide full training to an enthusiastic and driven individual who is prepared to learn and develop themselves in their career.Not only do we have great coffee, but some of the other great perks for also working with Wurth Australia include:

• Working for a well-established business with a strong reputation and big growth opportunities for the future
• State of the art, innovative building with free-flowing coffee
• Access to a range of online training modules to grow and develop your skills and knowledge
• Onsite Car Parking & Complimentary Staff Gym
• Monthly Birthday Celebrations
• Annual Christmas Parties
• Complimentary access to our Employee Assistance Program (EAP)
• Generous Uniform Allowances
• Great discounts on all Wurth products

Diversity and InclusionDiversity and inclusion sit at the heart of the Wurths Core Values. We are committed to building a workforce that is representative of the communities in which we live, work and operate. Our culture thrives on mutual respect, teamwork and diversity of thought in the workplace.CultureWe care about our people and are dedicated to seeing our employees work together in an environment that fosters the true meaning of collaboration; a culture that creates the highest quality, cutting-edge products, long-lasting relationships, and improved organisational and individual capabilities. We aim to give our employees an opportunity to grow and develop their careers.All final applicants for this position will be asked to consent to a criminal record check. Please note that individuals with criminal records are not automatically ineligible to apply for this position. Each application will be considered on its merits. Please see our Privacy Policy and our Privacy Collection Notice located on our website in relation to the collection of your personal information during the recruitment process.If you have any questions, please contact our national Recruitment Team on 03 8788 1199.No Recruitment Agencies please.