AddressWith over 35 sites Australia wide, Silk Logistics Holdings (ASX: SLH) (“Silk”) prides itself on its customer centric focus that is nimble, agile, and personalised to our client needs. Silk is undergoing a period of transformation and growth, on our journey to become the market leader of innovative supply chain solutions through our people, technology and connected networks.
THE OPPORTUNITY
Reporting to the General Manager of Solutions Development and based at our Port Melbourne Office in VIC, the Customer Continuous Improvement Manager will drive proactive initiatives to improve performance/efficiency/cost savings across targeted key customers and drive deeper more collaborative relationships.
They will contribute to Project Management of various change initiatives as required and uphold a Continuous Improvement mindset, constantly looking for improvement opportunities and seeking areas to enhance performance and deliver efficiencies.
As a Customer Continuous Improvements Manager, you will be directly responsible for:
- Drive, manage and track targeted customer facing change initiatives and CI programs
- Stakeholder Management
- Analyse business processes and conduct root cause analyses to address problems, bottlenecks, inefficiencies and identify non-value-adding tasks
- Support Key Account Managers and where required, present/represent at customer Quarterly Business Reviews
- Identify new reporting and business insights to help drive decisions
- Support the deployment of best practices identified/implemented
- Provide constructive feedback and foster the promotion of team ideas
- Provide training and coaching to team
- Develop reporting and tracking metrics to benefits programs and customers
- Support new customer onboarding through project participation and Management where required
YOUR SKILLS AND EXPERIENCE
- 10 years’ experience in large-scale/ complex warehousing, preferably within a 3PL
- A strong affinity for logistics systems (WMS, TMS etc) and analytical and data driven
- Proficient in using Excel and Microsoft. PowerBi (Advantageous)
- Experience in providing customers with end-to-end supply chain solutions (Advantageous)
- Project management experience and capability
- Strong and genuine interpersonal and relationship building skills
- An understanding of Lean Six Sigma practices (Beneficial)
WHY JOIN OUR TEAM?
Silk believes in hiring only the best talent. As Silk continues to evolve and grow, we encourage our team members to do the same through the career paths and opportunities available across the Group.
Our Team members reflect the diversity of our community. We value inclusion and each team members story. We are committed to providing equal opportunity regardless of gender identity, ethnicity, disability, sexual orientation, or life stage.
HOW TO APPLY
If you would like to be part of progressive and innovative company that celebrates diversity, click the ‘APPLY’ link.
