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SalaryAbout us
APA is a leading Australian energy infrastructure business. We own and/or manage and operate a diverse, $22 billion portfolio of gas, electricity, solar and wind assets. Consistent with our purpose to strengthen communities through responsible energy, we deliver approximately half of the nation's gas usage and connect Victoria with South Australia, Tasmania with Victoria and New South Wales with Queensland through our investments in electricity transmission assets. We are also one of the largest owners and operators of renewable power generation assets in Australia, with wind and solar projects across the country.
We employ more than 2,200 people across Australia and know that they are the key to our success. We are committed to a diverse and inclusive culture, where all our people feel safe, valued, and trusted to do their best every day.
The Opportunity
We now have an exciting opportunity available for a Customer Manager to join our Energy Solutions team in Sydney CBD office on a Permanent Full Time basis.
As a seasoned Customer Manager, you will bring deep commitment to a customer-centric business philosophy, proven success in championing customer partnerships, and a track record of cultivating a customer-focused culture within teams and throughout the organisation to this role.
Reporting to the General Manager Customer & Commercial, and looking after the team of 2, you will be supporting the development of new business and enhancing the retention of existing customers by understanding, anticipating, communicating and managing customer needs.
Key Responsibilities
- Maintain and develop APA's account management approach across its customer-facing businesses, support the integration of new customers, positioning APA as the partner of choice for new projects and developments
- Advise on the development and maintenance of a business-wide culture of customer centricity, including identification and communication of focus areas and case studies to support a culture program
- Manage and deliver customer feedback mechanisms, provide overarching direction and framework for APA's customer engagement activities, as well as periodic reporting to APA Board
- Manage and support the platforms (including digital) that improve APA's understanding of the customer, raise awareness across APA of the needs and voice of the customer, provide input to relevant policy processes and engagement with Government on customer-related issues
- Analyse existing customer data to identify contribution to revenue and profitability, and to understand potential value-enhancing opportunities, provide support and advice to internal stakeholders on trends, issues and market opportunities
- Significant knowledge and experience managing a broad range of customer and analytics activities in pursuit of growth and profitability
- Successful track record in managing and leading a team/teams of professionals within a mid to large organisation, including management of a functional budget
- Tertiary qualification desirable
- Essential Leadership Capabilities: Customer Focus, Accountability, Judgement, Safety & Sustainability, Big Picture Thinking, Continuous Improvement & Innovation, Commercial Acumen
The Customer & Commercial team are the energy infrastructure contracting, customer and market specialists at APA. We are a national team, with members in 4 APA office locations and supporting assets in every Australian state and the Northern Territory. Our team is responsible for working with APA's current and prospective customers to provide solutions for their evolving service needs.
Our team's focus is on building strong, long-term B2B relationships, understanding that these partnerships are vital to our success and the success of our customers.
With APA Group leading the way in energy transition, it is an exciting time for the Customer and Commercial team as we seek to continually evolve APA's service offering to meet the rapidly changing needs of this market.
Working at APA
APA is an equal opportunity employer. The safety and sustainability of our people, community and environment is our focus. We embrace diversity in our people to ensure our workforce is representative of the communities that we operate in.
APA provides you with access to targeted career development programs, competitive remuneration, employee benefits, work-life balance and wellbeing programs. APA also have an inclusive parental leave policy that supports all parents throughout their parenting journey.
Applicants must be eligible to work in Australia to be considered.
Sound like your kind of career? We'd love to hear from you.
Role closes on Monday 4 March 2024 at 8:00am. Role Reference number: 5675.
PD is available on request by emailing recruitment@apa.com.au quoting reference number above.
Visit us on apa.com.au/careers
