AddressThe Opportunity
We are seeking an eager and self-motivated Customer Reactivation Specialist with a strong knowledge of the hospitality industry to join our expanding Outbound Sales Team.
This is a role within our Outbound Sales team to support the exceptional growth of the business. You will continue to grow the business through the timely qualification of leads and reactivation of our existing customer base.
This role requires a professional who is fast paced, motivated and driven to succeed.
This is a full time phone based position working Monday to Friday based at our Yatala office with 2 days a week work from home opportunities once training requirements fulfilled. We’re located in a convenient location with a fantastic team culture.
What you’ll be doing
- Engage with new leads opportunities and convert these leads into fully active customers.
- Support new customers in their first few months of their journey and ensure a fantastic customer experience
- Reactivate customers by engaging with them via phone and identify previous pain points and come forward with the appropriate solutions to re-engage them with Reward
- Build and maintain strong relationships with your own portfolio of customers throughout onboarding process
What we are looking for
- Demonstrated experience and competence gained in a similar phone-based sales role preferably within the hospitality/catering industry.
- Experience in Customer Reactivation and high-volume customer service.
- Customer service orientated and ability to build strong customer loyalty and foster relationships.
- Excellent communication and negotiation skills with well-developed professional interpersonal and communication skills
- Strong organisational skills with the ability to meet deadlines and manage time frames for quotes, tenders, appointments and call cycles.
- Solutions focussed.
- Confidence in sales negotiation and demonstrated ability to ‘close the deal’
- Self-motivated with a strong desire to achieve targets, a team focus and the ability to work collaboratively
- Be a professional well-presented individual who can liaise with people on all levels.
- Competency in Microsoft applications including Outlook, Word & Excel
Desirable Criteria
- Knowledge of hospitality and catering products gained from experienced working within the hospitality industry
This is a fantastic opportunity to join our company in a role that will offer rewarding challenges and exciting opportunities. If you enjoy working in a culture that is professional, collaborative and one where you can make a difference, then this is the place for you!
Why work for Reward Hospitality?
We are a forward thinking established business with strong values and we believe our staff are key to our success. We are passionate about providing a productive and safe environment with good facilities. We value the personal development of all staff, and there are many opportunities for you to grow within our business.
- Ability to take part in Work-From-Home once initial training requirements have been fulfilled
- A friendly and supportive team environment
- Good Work/Life Balance
- Staff discounts on our products
- Onsite parking
About Reward Hospitality
As a leading distributor to the exciting & fast-paced hospitality industry, Reward Hospitality are game changers in their space. With 30+ locations nationwide, Reward Hospitality offers a full-service solution to our customers with an unmatched product, service & digital offering.
At our centre, we’re a large company with a very personal, small business feel. Our friendly community spirit is something that influences our day-to-day operations & our close-knit team are passionate about our business, and we are passionate about them too. We provide comprehensive training for staff to grow in their current roles and invaluable opportunities to build long term careers within Reward Hospitality.
Joining the Reward Hospitality family would give you the opportunity to get involved in the exciting & ever evolving world of hospitality, aged care, healthcare, education & mining industries. Our products are globally sourced, high quality, competitively priced, and our team are committed to designing, sourcing and delivering the very best products and service to our customers. At every level of our company, you’ll be working with talented & experienced individuals, in an inspiring, creative and energetic work environment.
If you are interested, we'd love to hear from you!
To apply, please click the 'Apply Now' button to submit your cover letter and resume
