Customer Relations Officer

• High performing team
• Excellent employee benefits
• Full-time permanent position
• Band 3, $65,021 to $69,440 per annum plus superannuation

About Us

Kingston Council’s collective focus is on delivering exceptional service that achieves our vision and meets community expectations.

A diverse, dynamic community where we all share a sustainable, safe, attractive environment and a thriving economy. The City of Kingston is south-east of Melbourne and is approximately20km from Melbourne's CBD. We employ over 1,450 people in a diverse range of roles including engineering, customer service, administration, finance, family, youth and children's services, sport and recreation, health, parks and gardens, planning, arts and management.

The role

We are seeking a full time Customer Relations Officer to join the Kingston Active team, based at Waves Leisure Centre. Waves has a range of wet and dry programs and activities to suit the entire community. From swim lessons right through to seniors’ fitness programs - there’s something for everyone at Waves!

In this customer facing role, we are looking for someone that exudes professionalism, initiative and a willingness to contribute to team success. This role is the first point of contact for all visitors to the centre, from processing casual entry to handling membership enquiries and sales. Basic financial administrative support, assistance with team training and championing team tasks is also required.

We require an enthusiastic team player with demonstrated membership sales experience and exceptional customer service skills in a similar environment. You will have excellent communication skills, be proficient with cash handling and can diplomatically handle situations with our valued customers.

About you

We are looking for someone with:

• Experience working in a team environment in a customer facing role
• Demonstrated knowledge and passion for sales and retention  
• Proven ability to work autonomously and in periods of high demand
• Flexibility to work early morning opens, possibly evenings and Saturdays
• Experience in a leisure centre environment with LINKS software would be advantageous

In addition, the minimum qualification requirements are: 

• CPR 
• Level 2 First Aid
• Current Working with Children Check (WWCC)
• Must maintain a satisfactory Police Check through Kingston Council

What we can offer

This is a full-time permanent position

The City of Kingston is a committed child safe, equal opportunity employer and committed to reconciliation. We value the diversity of lived experience and are committed to creating a workplace where all employees feel safe, supported, and connected to perform at their best.

As an employee of the City of Kingston you will be part of an inclusive culture and have access to ongoing professional development and a range of employee benefits designed to promote a positive work/life balance including flexible working arrangements, wellbeing initiatives, discounted gym membership, social club events, paid parental leave, salary packaging, study/development assistance, employee assistance program (EAP) and discounted health insurance. Full time employees also have access to a planned day off every four weeks.

The salary for this position starts at $65,021.55 (Band 3) per annum plus superannuation.

How to Apply

Don’t meet every single requirement for this role? Studies have shown women and those of underrepresented groups are less likely to apply for roles unless they meet every criterion. At Kingston City Council, we recognise that different experiences make for great community outcomes. If you are excited about this role, but your experience doesn’t perfectly align to the criteria we encourage you to click the APPLY button now and submit your application.

If you require further information after reviewing the position description available to download below, please contact Georgia Keady, Member Services Coordinator on 03 9559 7103.

Kingston Council will welcome applications from everyone including candidates from all backgrounds, identities, and experiences such as; Aboriginal and/or Torres Strait Islander peoples, women, those identifying as part of LGBTIQA+ communities, culturally and linguistically diverse persons and persons with a disability.

To be considered for the role all applications must be submitted via our Careers recruitment portal.